I received a $24 rebate card some time ago. I tried to use it for purchases unsuccessfully, and set it aside with the intention of checking online for a resolution.
As things like this go, I forgot about it for some time. On checking today, I could find no balance information and tried to call the customer service number. It took me through the usual frustrating recorded prompts, and never gave me the option to speak to a human - Philipino or otherwise.
It's obvious to me that your business model is to make rebate redemption so difficult that you rarely have to fulfill the promise.
I will no longer buy anything from Staples with a rebate offer.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss staples rebate card. Staples needs to read this review and look into the issue (if any) according to poster's claims.