The experience of calling "Assurance Solutions" which handles customer service warranty related requests is a huge horror: not only are customer service personnel rude, they are totally untrained. I tried to track down what they call a "receipt information line" and spent an hour on hold -- only to learn there is no such line.
A conversation with a so called supervisor was someone totally unschooled in handling such matters. Do not buy any major product from Staples.
Trust the complaints here. You will only be terribly frustrated and embarrassed by the effort you make to get simple answers to simple questions.