I took my computer into Staples because it crashed. They said fixing it would be no problem. The sales clerk talked me into buying the 1 year warranty. That supposedly covered all software and hardware problems. My bill was over 200 bucks.
Less than a month my computer broke down. I figure ono problem. I got my warranty at Staples. I took it in and the sales clerk found the problem and said would be not charge.
Three days later, I get a call telling something was wrong with the hard drive and they had to order the part. Over the next 5 days I got different qoutes from zero to 175 bucks.
Finally they settled on 59 bucks because they had to order the part. I understand this but I still I feel that staples misled me about the warranty to make the sale. I would recommend you make sure when dealing with Staples you make sure they are no selling you false goods. I am finished with Staples as soon as I get my computer back....10 days and counting.
Review about: Staples Repair.
Reason of review: Poor customer service.
Monetary Loss: $59.
Preferred solution: Full refund.
I liked: Manager tried to be helpful.
I didn't like: No refund or apology offered, Misrepresentations in listing.