When I bought the headset with $ 19.99, I also bought a two-year protection plan. The promise was that if the item broke down within that period, it will be replaced. When the item did break down after five months, I took it to the store for replacement. The salesperson in the customer Service told me that store does not replace any item. For replacement I should have to go online or call a number.
I then tried to go online, but the website was extremely (perhaps intentional)user unfriendly. There was no button for replacement. I was thus unable to ask for a replacement. Then I tried to call the telephone number. After many questions, transferring my to another representative and the usual run-around, I was told that since item is still under manufacturer's warranty, Staples would not replace it. For replacement, I shall have to call the manufacturer. I reminded the rep. that my protection plan was with Staples and the manufacturer in China. No use, the rep did not honor the protection plan.
This whole charade was a fraud and dishonesty. I seriously hope that the public is made more aware of the fraudulent business practices adopted by Staples. Can any attorney help? Lastly, does it have anything to with the fact that Staples was created partly by Mitt Romney?
Monetary Loss: $19.