Staples - Unqualified Personnel

-Diagnosed bad motherboard needed to be replaced by highly trained ET (With my limited knowledge,I was better qualified than these people)

-ET wiped drive clean and installed new Home Premium OS which Microsoft stated not genuine, used a blocked product key rather than recovering the Factory Image

-ET did not know how to install faceplate for motherboard.

_ET did not hook up case fan or secure the hard drive cage

-Left processor bottom plate of old motherboard under new motherboard, knocked off one of the feet

-Installed WiFi card wrong

-I had to spend hours recovering and updating the Pro OS, reinstalling and getting reactivation codes for software lost

- I complained to Corporate with a highly detailed letter including pictures of poor assembly, and screen shots of Product ID with no satisfactory results

This review is a subjective opinion of a user.
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Motherboard Replacement
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