Staples Newton, MassachusettsComplaints and Reviews

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1.7 Based on 145 reviews
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  • Customers like
    • Helpful manager 3
    • Customer service reps 3
    • Manager tried to be helpful 2
  • Customers don't like
    • Waste of time 18
    • Poor customer service 9
    • Misrepresentations in listing 6

After 14 days, you cant return any product to STAPLES directly, you need to contact the manufacturer. I bought an HP Printer from Staples 2 months ago, and its not working. HP agreed and decided to send me a new printer. However, only if I give them my credit card to ensure I send back the defective one within 14 days. I find this terrible customer service, so I thought I could simply return the defective printer to my local STAPLES... Read more

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