Product: Staples Rewards Program Clear all filters (11 of 11 reviews match)
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I was in the process of ordering printer ink from Staples but when my order was being totaled, I was being charged for shipping, even though I was a Rewards customer. Their website stated that Rewards customers would get free shipping if the order is $14.99 or more. I...
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Anonymous
annnon

Effective June 25, 2017, the shipping charge threshold for free delivery on Staples.com orders changed. Staples.com orders under $49.99 will be charged a $9.95 delivery fee. S...

2.0
Product
Staples Rewards Program
I didn't like
  • Customer service and online store
  • Way they treat people
  • Dismissive
#1134668
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The rewards program at Staples for turning in empty cartridges is nothing but a joke. Do not believe what they say about getting rewards for this. I have turned in 10 cartridges a month for the past 3 months and have never received a reward. I have even purchased more...
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Anonymous
Anonymous

Did you read the rules of the reward program or simply "assume" you were following the directions. I get such a kick out of people who either can't read and understand rules a...

2.5
Product
Staples Rewards Program
I didn't like
  • Rewards program
#1058130
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I have been a customer at least 4 different Staples locations in my county over the last 15+ years. Since Staples implemented their Staples Reward program I have become very frustrated with understanding how much I was getting back in rewards based on my purchase...
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Anonymous
Trish

The Elmsford store has horrible customer service, thats probably why its always empty. When dealing with 2 employees with negative attitudes I spoke to Harry Torres the manage...

Product
Staples Rewards Program
#928721
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Clearly Staples does not have the same concerns about customer service. So be aware, if you get sucked in by Staples' rebate offers, and you have any problems getting your rebate, you will waste more time trying to get the rebate then it is worth because this is a...
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lifeiscrazysomedays
lifeiscrazysomedays

You would think Corporate would just offer you the $22 to save you as a customer? Jeesh, they will be loosing more money from you in the long run. I would go to Best Buy. They...

Anonymous
Anonymous

Most of the Staples rebates are fulfilled by the manufacturer, not by Staples. If Staples was doing it, you would just have a sales price. But outside of Staples brand purchas...

Product
Staples Rewards Program
#888203
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We have gone through way too many people to get our staples rewards card activated. They have no such name , no such number, no such phone numbers in the file, no e- address. This happens every time we shop at staples and has been happening for the last 3 years. Which...
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Anonymous
Anonymous

...It's just a free card. If they can't find/activate it, some *** forgot to ever enter in your original information when you signed up. Sign up yourself on their website, and...

Product
Staples Rewards Program
#831104
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Wow, I have not seen too many systems designed to trick you into thinking you are getting something as this one. Let me count the ways: 1 - rewards expire in 90 days, rather than the 180 that existed last time I read the fine print (service rep just confirmed this is...
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Anonymous
Jean

SO glad that has NOT been my experience with Staples Rewards! The coupon arrives, I print it and use it like cash! The rewards are GREAT and generous! No problem in all the ye...

Anonymous
Jane

i used to work for staples. it's really not that hard if you do your part.

Product
Staples Rewards Program
#500183
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The rewards expire way too quickly -- some of us don't have time to get to a Staples store in a few weeks -- and by the time they arrive it is LESS than 90 days, more like 60 days. All rewards, but especially ink and toner rewards should have a 6 month expiration...
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Product
Staples Rewards Program
#493940
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When I submitted my online order, my total was reduced by my "rewards", a nice surprise. But when my order arrived, it was for the full amount. After spending over an hour on the phone with "customer service" I was told I needed to call within the first 48 hours and...
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Anonymous
shawn

Your email confirmation would have shown the discounted amount. Why didn't you send it to them as proof?

Product
Staples Rewards Program
#473223
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I am more than a little pissed off! I had a Staples Rewards card for 10 years and used it to give Staples many thousands of dollars in business. I changed jobs and continued to use my Rewards card to find out Staples is giving my rewards to my previous employer. The...
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Anonymous
Anonymous

you understand that it was YOU who signed up for the rewards card and filled in all the important information for you to receive your credit. if you changed jobs and didn't r...

Anonymous
Anonymous

Wow if you really don't buy from a company because of your mistake then don't buy from them because they don't want you there either lol.Bottom line if you did not have the em...

Product
Staples Rewards Program
#460278
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They are the most annoyed and computer illeterate customer service regarding ink recycling program. Staples try to tell a customer it's their mistake and they cannot undo the link to their website. I never had such a unintelligent conservation. What the managers...
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Anonymous
Jackie

Why don\'t you learn how to spell illiterate before using the word retard

Anonymous
Jackie

Customer Service sucks. go somewhere else

Product
Staples Rewards Program
#301319
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