Product: Staples Manager Clear all filters (0 of 105 reviews match)
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Staples - Rude manager regarding refunds
While trying to get a refund, Manager S.on duty at Milpitas store on July 6, 2017 tells me that it typically takes 15 minutes for a refund. I've been shopping there for over 10 years and have had many refunds. I know he this to be untrue and confronted him. He...
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1.0
Product
Staples Manager
#1074607
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The in store ad stated "We will match any price from a retail and online store".There was fine print that stated only products sold directly by Amazon were eligible. My objection is to the word "any". This is a bald face lie. Nowhere in Webster's dictionary's...
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Anonymous
Harriette

I remember that incident in the store. The manager acted in the most unprofessional manner, escalating the disagreement into a full blown argument disrupting the store. The ...

Anonymous
Anonymous

Looks like that manager followed you to this site too! Hilarious he won't show his face. No wonder they're in trouble with the FTC.

Product
Staples Manager
I didn't like
  • Being lied to
#1040622
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Staples Manager Review

They called me fraudulent because my address was nit found in their system. They cancelled my order and didnt notify me. The manager didnt apologize, but offered to help me find a different laptop online at full price after sending me to the store to verify my identity.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Staples Manager
#1036541
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Horrible and incompetent service! I called to confirm an item was available and unopened - they confirmed it was, so I asked them to set it aside and I would be there to buy it. I showed up within hours only to find they had lied, it was an opened demo product. The...
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Cwilson
Cwilson

No, I was trying to get the laptop they had confirmed was available and that I'd driven an hour for. For the record, no, it was not flagged as clearance in their website, whe...

Anonymous
Anonymous

Let me guess, you were trying to get a clearance laptop, and then after the mistake you honestly expected him to offer a brand new model laptop while matching final clearance ...

1.0
Midland, Ontario
Product
Staples Manager
I didn't like
  • Staff incompetence starting with thomas the manager
#1031798
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I dropped off my HP laptop for service in Branford and was told it was still under HP warranty. As an authorized HP partner they could facilitate the warranty and send it out for repair to them, I would not have to pay. That sounded great....Except the manager, a...
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Product
Staples Manager
I liked
  • Second manager was very good
I didn't like
  • Mr abbott forgot to send my laptop out
#859839
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I have seen Staples stock on shelfs and customer service gradually go down hill but today was the worst. And now I understand why we have just recently shutdown at Patriot Place. I can quickly see Staples being a thing of the pass like Circit City, Bradles, Sports...
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Anonymous
Anonymous

What the heck is the actual complaint though? This complaint doesn't explain the issue to other potential shoppers. It just tells us you figure the company will tank.

2.0
Product
Staples Manager
I didn't like
  • Manager
#856030
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I have been a satisfied customer of Staples for years, receive the valuable staples rewards for which I am appreciative of. I have an issue with current management at Staples in Henderson, NC. His name is Mike Pucci, sales and service manager. On March 1st after...
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3.2
Product
Staples Manager
#817599
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I had taken my laptop into the Staples store in Pharr to be rebooted and set up. I did not like Windows 10 and constantly messed my computer up. They put on Windows 8, but did not update anything. I drove 50 miles round trip at least 4 times. They didn't do what I...
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Anonymous
Anonymous

If you wanted the computer reset so that it would be Windows 8, and they reset the computer, then the paid service was rendered. If you also wanted it set up, with updates ran...

Product
Staples Manager
#817035
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I purchased business cards and I went back to order more and the associate told me my number was under someone named Vanessa. I asked her to correct it and she told me they could but it would cost me extra. I told her no because they messed it up I would not pay to fix...
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Product
Staples Manager
#793457
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I was shopping in the Dixwell Avenue, Hamden,Connecticut Staples store today. I requested that my receipt be emailed to me and was given a major attitude by the employee, and more shockingly the store manager, "Liz", who refused to provide her last name and was beyond...
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Anonymous
Anonymous

That makes no sense at all? Oh course you have to pay for something before you get a receipt. Not going to use your law office,lol

Anonymous
Anonymous

How do you expect to get a receipt prior to payment?

1.0
Product
Staples Manager
#783834
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