Staples is the worst shop I have ever been to. I bought 3 VISA gift cards from their store and tried to claim the rebate.
They declined it because they said the 3 VISA gift cards must be bought at one time and appears on one receipt. While this rule is not in the terms & conditions. The originals ad only says "Get a $20 Visa (R) Prepaid Card on a Purchase of $300 or more of Visa Gift Cards (SKUs 763604, 763602, 374172, 763607, 374177, 866291) at Staples Stores ONLY". It doesn't mention the rule at all.
So I called the customer support one, they declined my request. I wrote to their support email. Some of their representative tried to fix it for me. But it seems like their customer support doesn't get along with the other team members.
Their customer support accepted my request while during the rebate validation they still reject me. I think they may be doing that on purpose. Telling me the problem is solved so the customer support can close the case. But they don't really follow and don't even try to solve it.
Very disappointing. Combined with several other previous terrible shopping experience at Staples, I swear I won't visit Staples any more. I suggest everyone don't go there as well, unless you feel boring and have life to waste. They just care about your money coming to their pocket.
They don't care whether you are happy with their product or if you have problem with their rebate.
Or maybe they just assume only poor people want their rebate. They can reject the rebate so people value their time won't bother complaining with them back and forth.
Product or Service Mentioned: Staples Rebate.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.