Manufacturer: Staples Category: Customer Care Clear all filters (41 of 41 reviews match)
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I purchased two office chair on line from Staples.com. After it was delivered I did not open the box because I found better chair then the one I purchased from Staples. Took the item to the store for returning it. The store refused to take back. Finally I had to call...
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Anonymous
Anonymous

Return doesn't begin processing back to the credit card until the chair reaches the facility and is received. Once it is no longer in transit, the refund will appear within 72...

Anonymous
Anonymous

Soooooo if the item has been returned to their warehouse, simply call them, they look into and get you your refund back. What's the issue? Not really that hard, but of course,...

2.3
Product
Staples Customer Care
#1059436
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I took puter in for a virus issue May 2017 and they informed me that my virus protection was expiring soon and said I should renew "in store" never on line better.K. I told them go ahead pickup up puter 24 hrs. later they were to call me when done, but never did, I...
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Anonymous
Anonymous

When you renew in store, you get the free virus removals, because it sounds like you had Virus Shield. If you renewed through the antivirus website, you didn't get the free re...

Anonymous
Anonymous

Just a few questions. They are a "ripe" off? What exactly does that mean? And what is a "putter"? I didn't know Staples sold golf clubs!!

1.0
Product
Staples Customer Care
#1050393
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Staples - Renege on toner guarantee
stopped by Rochester MI store just now to get toner - NOT in stock despite contrary posted on their website.Asked for separate color & black cartridges at the advertised combo pack price (they were in stock!). Clerk said no (and with an attitude too!) . Told him that...
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Anonymous
Anonymous

As the previous person posted. The item you are pointing out is ink not toner. So is your complaint about ink or toner? Secondly, not all the ink as an "in stock guarantee". E...

Anonymous
cody

Cannon is Ink is not toner

1.5
Product
Staples Customer Care
I didn't like
  • Staples
#1050094
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Staples Customer Care Review

#997259
I went in to scan a document and the lady I was talking to said they don't do that there, but when I checked their website, it said clearly stated that they could. Employees should be taught to do their jobs correctly. Will not be going back to Staples for anything.
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Staples Customer Care Review

#891890
1.2
I should read before stand by at this store I will never doing again and i will tell all my friends and family don't buy nothing in this store they are so agresive and dishonest I try the one on Harlem and on clark both have a terrible service if you don't want waste money, time and get mad don't use this store
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Every time I go into staples the same rep is where I get downloaded material. I let first time slid over some photos that I was not satisfied and at that time said it was the best he could do over 20$ with a 8/10$ service fee. Took back later got another person and...
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Letitgo
Letitgo

Huh?!?! Having a hard time understanding what you consider English!!

2.0
Product
Staples Customer Care
#1026187
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As someone who spent several years working for Staples, i was sorry to see how far their service has fallen. Like their stock. I realize a lot has moved to online but if you are going to keep a store open it should be run sell. Stores like this one really hurt the...
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1.0
Product
Staples Customer Care
#1021508
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Our office tried to replace staples for printing supplies(forms, envelop, letterhead&....) with the company which was out of state. in last 1.5 years i had horrible experience with staple shop and printing manger located in Wisconsin ave in Bethesda ,MD. Today i found...
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Anonymous
Ethel wentzel

Not happy with staples i exchanged my in catrige for credit and never got it wont shop there again

1.3
Product
Staples Customer Care
I didn't like
  • Way they treat people
  • Careless
  • Manager
#1004873
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Staples in Amherst, NH is a major reason to shop Amazon. Never can find sales help, swear what few there are hide. When you do, they give ridiculous answers. Never have what they advertise! Total waste of retail space. I have tried numerous times to shop there. Waste...
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Product
Staples Customer Care
#1000610
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I went to staples kemptville today, pick out the one I wanted and a case but I was told they could not sell to me because the ones they have in stock are only for Boxing Day. What are people who want Christmas presents supposed to do. This seems like bad customer...
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Product
Staples Customer Care
I didn't like
  • Bad service
#976891
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A waste of time at staples today. Went in to purchase ink none on the shelf so asked for help to see if any in over stock. The representative took a long time she carried on a conversation for over twenty minutes while I waited mind you I am on the clock and needed to...
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Anonymous
Anonymous

If you were so concerned about time then you must have had a phone with you to time how long it took for the associate to finish their conversation with possibly another custo...

1.0
Product
Staples Customer Care
I didn't like
  • How i was treated
#948374
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I ordered some printers online since staples mailed some coupon to my office, after aweek I checked online, and found order been cancelled, without notice! I called their customer service, and was told they dont sell to reseller! what a joke! they mail coupon to the...
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Anonymous
Anonymous

From your storytelling, you order was only cancelled two times. If you had retold the same story three more times with the random line breaks than your story would match the n...

Anonymous
Anonymous

The grammar in this post screams "I'm an Asian reseller, and how dare you stop me?!?!!" What happened next, they told you you couldn't pay with a price match, reward coupons f...

Product
Staples Customer Care
#942515
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