Staples cancelled a 'paid for' order claiming 'out of stock' but had immediately re-listed the item at a higher price.
I accessed www.staples.com and ordered and paid for a Xerox Workcentre 6027.NI All-in-One color LED Laser printer on November 22, 2017.The printer was advertised on line for 169.99.
Exhibit (Staples Exhibit-1 20171122 Order Confirmation.pdf) Confirmation was displayed and printed immediately with a stated delivery date in my local store of December 4, 2017. On November 27, I received another offer for the same printer at the same price of 169.99. Exhibit (Staples Exhibit-2 20171127 Order Printer Offer From Staples.pdf) November 29, I received a notice that the order was cancelled due to the printer no longer being in stock.
Exhibit (Staples Exhibit-3 20171129 Order Cancellation By Staples.pdf) On December 3, 2017, the same printer was available on-line at www.staples.com for 299.99.Exhibit (Staples Exhibit-4 20171203 Current Ad.pdf)
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $260.
Preferred solution: Let the company propose a solution.
I liked: Local store manager assisted me with compromise.
I didn't like: Noncaring attitude of online customer service.