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2.4
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
Staff
Value for money
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1 comment

I accessed www.staples.com and ordered and paid for a Xerox Workcentre 6027.NI All-in-One color LED Laser printer on November 22, 2017. The printer was advertised on line for 169.99.

Exhibit (Staples Exhibit-1 20171122 Order Confirmation.pdf) Confirmation was displayed and printed immediately with a stated delivery date in my local store of December 4, 2017. On November 27, I received another offer for the same printer at the same price of 169.99. Exhibit (Staples Exhibit-2 20171127 Order Printer Offer From Staples.pdf) November 29, I received a notice that the order was cancelled due to the printer no longer being in stock.

Exhibit (Staples Exhibit-3 20171129 Order Cancellation By Staples.pdf) On December 3, 2017, the same printer was available on-line at www.staples.com for 299.99. Exhibit (Staples Exhibit-4 20171203 Current Ad.pdf)

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $260.

Preferred solution: Let the company propose a solution.

I liked: Local store manager assisted me with compromise.

I didn't like: Noncaring attitude of online customer service.

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Anonymous
#1438382

Same happen to me. Iam done with Staples.Very unprofessional and a nasty customer service department.

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