This says it all:
I believe this will explain the attitude and customer service at Staples... The concept is to Sell, Sell, Sell whether or not the customer actually needs the product or not. Unless you actually know what you want, buyer be ware as Staples will try to sell you extras that you don't or will never need. It's like a giant Ponzi scheme with the managers at the top of the pyramid making their $ off low-paid part time employees- No wonder the system sucks! I guess it is no different than other big box retailers... EXCEPT Apple!!!!!