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I just left out of the Lithonia, Ga store, trying to make copies for class. I had to use of the computers to print my papers.

I had to put $10 on a card, since they didn't accept cash for the copies and there's no refund if you don't use all the money. I sat down at the computer and waited for the website to come up and it didn't. I called the young lady that works there over and explained to her ( I'm still being charged for computer use), while she went to find the manager. The manager came over only to tell me there's nothing she could do.

I asked if they could pull the site up from their computer and she said yes. Mind, you I still had to pay almost $5.00 for nothing.... I couldn't even pull up the site, I paid for waiting on the worker and manager ........ And I couldn't get my money back off the card or a receipt.

The manager said she couldn't provide one.

I use Staples often, this is not normal for them. But I will not be back once spending the remaining money on the card.

Product or Service Mentioned: Staples Printing Service.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Sep 17, 2017.
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