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I wish I would have never signed up my company for the Staples Advantage Premium program. It costs $299 for the membership fee and that is just a waste. This is my second year with the program and probably my last. Long story short 100% of my ink prices went up, some...
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2.7
I liked
  • Next day delivery
  • Easy website to navigate
  • Shipping updates
I didn't like
  • Customer service
  • Price increases
  • Membership benefits changing without notice
#1179997
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Will never use Staples again- adios

Will never use Staples again- adios
Will never use Staples again- adios
Will never use Staples again- adios
Will never use Staples again- adios
Sorry to inform you....it was last time I used your co services...I ordered 5 sets of copies of architectural drawings...2 of them are incomplete, and ALL are done in a very poor quality!! with some pages cut in half !!! Missing half of the drownings and pages!!! Some pages were just pulled and looked like garbage!!! Very dissapointed after spending $390.00!!!!! Unbelievable!!!!
2.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1177093
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Staples talk about the red button should be dropped. Their clerks are rude and do not listen to the customer. I have to go back twice to pick up a replacement computer through no faul of my own and then they did not return my thumb drive with the back up of the...
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1.0
I didn't like
  • Entire experience
  • Anything having to do with this experience
#1176150
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Staples cancelled a 'paid  for' order claiming 'out of stock' but had immediately re-listed the item at a higher price.
Staples cancelled a 'paid  for' order claiming 'out of stock' but had immediately re-listed the item at a higher price.
Staples cancelled a 'paid  for' order claiming 'out of stock' but had immediately re-listed the item at a higher price.
Staples cancelled a 'paid  for' order claiming 'out of stock' but had immediately re-listed the item at a higher price.
I accessed www.staples.com and ordered and paid for a Xerox Workcentre 6027.NI All-in-One color LED Laser printer on November 22, 2017. The printer was advertised on line for 169.99. Exhibit (Staples Exhibit-1 20171122 Order Confirmation.pdf) Confirmation was displayed...
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2.4
I liked
  • Local store manager assisted me with compromise
I didn't like
  • Noncaring attitude of online customer service
#1154839
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This happened at a location in NH, i specifically asked for a laptop that could be used to run gaming engines (multiple at a time) like steam, blizzard, etc. So they gave me a laptop and I thought it was great. When I downloaded Overwatch I thought something was wrong...
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Anonymous
Anonymous

Why don't you try doing a little research into what you actually want to purchase before you go and trust some underpaid Staples associate that probably has as much knowledge ...

#1154025
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This happened a few years ago, and I haven't stepped foot in a Staples since nor will I ever again. I went in looking for a digital camera. My buddy asked Staples employee if it took regular batteries. Employee kept pointing to the obvious description tag and saying it...
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#1153577
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Staples - Instead of Dell XPS they delivered Dell Inspiron
I ordered Dell XPS 13.3 from Staples at $949 on thanks giving and the product title was as follows: Dell XPS 13 133inch QHD 3200 x 1800 i78550U 16GB 512GB PCIe SSD Intel HD Graphics 45 W 60 WHr Battery instead of Dell XPS , below model / configuration was delivered:...
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1.5
#1144720
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On the of 11/23/2017 placed an order for a refurbished Dell computer. In a couple of minutes I received a confirmation email stating that I was charged $240 more than listed on the website price. I called customer service and I was told that this is price Staples have...
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#1143433
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Do not get your phone screen fixed at Staples !!! I got my screen changed there out of convenience and now the middle of my phone is unresponsive. I went back thinking that they would fix the problem. Instead I was rudely told that it was a previous problem and that I...
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#1143140
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I ordered wedding invitations that I designed myself and they sent me LESS THAN HALF my order and I've had to call them 3 times to get them to do something about it. Finally I got someone on the phone to help me and was supposed to have received them yesterday. So I...
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#1142698
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