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Rude Day Supervisor, Jeff Jorgensen, Mason City, Iowa Store

Staples - Rude Day Supervisor, Jeff Jorgensen, Mason City, Iowa Store
Update by user May 04, 2022

Just today spoke with Mason City, Iowa Staples store manager, Andy about my issue regarding the ASUS laptop I purchased. His response was the same as Jeff, "Too bad, your didn't return the item in the allowed 30 days" and "even though you were out of the country and...

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ID
#3541423 Review #3541423 is a subjective opinion of poster.
Location
Mason City, Iowa

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Store Manager Rude

I complained about my son not getting help loading a heavy table. She said she watched footage describing someone other than my son. I even told her his shirt was purple not green... I believe my son, and to think she wanted me to believe her is rediculous. He asked for help but everyone was too busy what it comes down to. The nefarious behavior of the store manager is just beyond.

User's recommendation: Go somewhere where managers are taught etiquette.

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ID
#3733566 Review #3733566 is a subjective opinion of poster.
Location
Bowling Green, Kentucky
Preferred solution
Apology
New Reviewer

Very Poor Service

Called Staples to set up a business account and spoke to Khairul in Canada, and was very dissapointed with his tone the fact that he was talking over me while I was talking. I subsequently asked to speak to his supervisor, and he proceded to ask me ho many employees I have and I repeated that i wanted to speak to his supervisor, and he asked me for my address. He was very condescending and rude, and I will probably go to Office max for my future office needs. If you have other employees that treat customers like this i cant imaging how many potential customers seek other business options.

User's recommendation: Go somewhare else.

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ID
#3609671 Review #3609671 is a subjective opinion of poster.
Location
Denver, Colorado
Preferred solution
Let the company propose a solution
New Reviewer

Bad experience at one of your stores

I went into use the copy machine The staff seem like they were put out to help me I got eight copies And I was charged for five dollars I dont even know how much the copys were until I got home and looked at my account the manager was very nice and offered to pay for it but I thought it was only two dollars until I got home it was five I know that its self-service but when youre not used to using a machine it sometimes helps to get help
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ID
#3569481 Review #3569481 is a subjective opinion of poster.
Location
Mokena, Illinois
Preferred solution
Full refund
New Reviewer

Incompetent tech service

On January 26, 2022, Staple's tech service diagnosed and recommended replacing my desk top computer's hard drive with an HP solid state memory. After three month's my computer stopped working. Returned to Staples and was advised by its Assistant Manager Staple's does not warrant their service and suggested I contact HP. An independent computer technician discovered Staple's tech failed to install the SSD in my computer. Instead, he only glued the SSD on the frame of the original hard drive.

User's recommendation: Be aware Staple's does not employ trained computer technicians.

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ID
#3520942 Review #3520942 is a subjective opinion of poster.
Location
Seal Beach, California
Loss
$250

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I quit and resign *** staples

I got in trouble because I smell like weed I thought weed was legal already I work for this company 5 years and Im so embarrassed because I resign and quit my job today 3/21/2022 *** staples racist *** company They never like me anyways so *** y

User's recommendation: Why can’t they just let I go just because I smell like weed.

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ID
#3423848 Review #3423848 is a subjective opinion of poster.
Location
Hayward, California
Preferred solution
I wanna go back and work for staple

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Transfer balance from GC to Credit Card

Shopping with you has been a terrible experience. First I got a defective product. Then you gave me a gift card for it. The gift card is completely useless your stores never ever have any latest products or anything worth buying as a matter of fact. I have waited for months but your stock is extremely limited. On top of that, the gift card I have cannot be used online. It is a lose-lose situation for me. Banging my head against the wall is much better than talking to your representative. How can you expect business from anyone who has purchased anything from you once. I have around $300 stuck in that card. I am absolutely enraged at this point. I don't care, I want my money back. Don't you have any responsibility for the consumer protection law.
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ID
#3367059 Review #3367059 is a subjective opinion of poster.
Location
Waterloo, Ontario
Cons
  • Inflexible policies
  • Unwillingness to help customers
  • Worst customer support
Loss
$300
Preferred solution
Let the company propose a solution

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Product warranty

Hello Kimberly, Good to hear from you. As I have previously mentioned, the personal Staples hires, at least from my perspective, are polite and professional while being friendly and helpful to whatever extent they can be. My mind tells me that Staples spends time well...
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1 comment
#2138056

You never explained what your issue was. It sounds like it was warranty related. Did you buy some sort of warranty above the limited manufacturer’s warranty?

ID
#3365255 Review #3365255 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Preferred solution
Let the company propose a solution

Poor Service

On 11/13/21 at or about 4:00 p.m., I went to the Staples on West Valley Parkway in Escondido, CA. I needed an flask drive audio burned to three CD's. The lady behind the counter turned her computer screen to me to show that Staples offered the service. She checked the CD's I brought to determine compatibility. Upon checking she told me they were not compatible. Then the critical question: I asked what CD would be compatible? I would purchase them? Her reply??? I don't know. Apparently it is a rebuttable presumption that your employees are competent. The employee suggested I try Walmart. That was not a good suggestion.ke sure Ma
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ID
#3064301 Review #3064301 is a subjective opinion of poster.
Location
Escondido, California

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Lack of service

My husband went to the Staples on Fraser Way in Abbotsford to get a phone card for his Fido. He had purchased one here in October. The lady at the till wasn't sure if they had them so called the manager over. She said that they no longer did the phone cards. Another associate overheard and showed them where the cards were kept. No apology or acknowledgement of any type from the store manager. Not great customer service. Janice Haggart

User's recommendation: warn them about managers attitiude.

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ID
#3052253 Review #3052253 is a subjective opinion of poster.
Location
Abbotsford, British Columbia
Pros
  • Great selection and decent prices
Cons
  • Mixed level of service
Preferred solution
Let the company propose a solution

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Paid extra for 2years All inclusive support and now $1.00 more ????

I just purchased a laptop yesterday and all my files were lost and when I went their chat to get help on at least getting my $89. that I was charged to have my data transferred, I was asked to pay $1.00 even though I signed up for pc support for 2 years. I'm going to return this pc and get my money back!Wtf

User's recommendation: Don't Buy a pc here, stick to office supplies.

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ID
#2974277 Review #2974277 is a subjective opinion of poster.
Location
Brea, California
Pros
  • Great customer service
Cons
  • Still waiting on my refund
  • Pc support not so good
Loss
$89

Fix your website. Is this 1985.

?I cannot get their 3website to load, after hours of uploading one print, I got to cart and then another 30 minutes later it says the cart is empty. Good luck getting prints. Website is so bad I am surprised it has not shut down already since it is completely garbage and useless
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1 comment
#2131383

Maybe you should fix your grammar and punctuation first.

ID
#2881904 Review #2881904 is a subjective opinion of poster.
Location
Wilmington, North Carolina

I have bought a headphone and was delivered at wrong address

I bought a headphone and was delivered at wrong address and worse is there is no order cancellation policy, neither there is any change of address policy. Pathetic service and my money is lost. I was confirmed by customer care that order will be cancelled just wait. I waited and nothing happened. I lost my money.Neve

User's recommendation: Never buy from Staples. The policies are pathetic.

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ID
#2868072 Review #2868072 is a subjective opinion of poster.
Location
Winnipeg, Manitoba

Complaint

I stopped in to the Sandusky store to purchase a Network Switch. The Customer Service Representative at the register did not greet me with a Hello, or Welcome to Staples did you find what you were looking for. Her first works were trying to sell me an Extended Warranty. After I paid with my credit card. She handed me the receipt and said Here. No thank you or have a nice day. She was extremely rude and I felt victimized because of my race and age. I am a 61 year old white male. Thank you!

User's recommendation: Expect an attitude.

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ID
#2848758 Review #2848758 is a subjective opinion of poster.
Location
Downey, California

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Lack of knowledge and care

Ad on line said you had 2 pocket folders on ad verified on Friday by cashier for sept 5-11 2021. Second trip to Greer S.C. Monday Sept 6 , man cashier said no they were 50 cent sign said 25 from the week before ad would Not give price said if I could not find ad on phone he would give me the price have to see.wouldnt look on his phone. Very uncaring. I have a flip phone so I couldnt look it up. Came home to Spartanburg and found it on iPad. The Lady Friday said to come back cause 9-5 is when the ad that she found started. 2 wasted trips and a worthless person on Monday that wasnt busy but said I need to present ad. Very upset .call me at 402-419-****

User's recommendation: Verify ad before going in.

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1 comment
#2133945

minimum wage minimum effort

ID
#2846240 Review #2846240 is a subjective opinion of poster.
Location
Greer, South Carolina
Preferred solution
Let the company propose a solution

Expensive copies

Went in to make 10 copies. When I went to check my debit card was charged $5.00 twice from Staples for making copies. I could of went to my local grocery store and they would of made them for 10 cents each. $10.00 is really expensive. Wont be going there anytime soon. Shame on You.
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1 comment
#2168543

It's a temporary charge. It literally says it right before you put in your card. In fact, you have to acknowledge it before it lets you pay.

ID
#2668480 Review #2668480 is a subjective opinion of poster.

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