Staples - Return policy on printer cartridges
So I went to staples to get new cartridges for my HP 6700 which I BOUGHT THERE.
My model wasn't listed in the book (note: they need to update that d4mn booklet). The lady helped me and said it must be the 88 series cartridges. Cool! I bought extras. I bought the 3-pack colors and an XL black. Got home, opened the magenta one I needed and ... too big!
So I took them back today. Rob, the manager: Oh, this pack is opened, no returns. !!
It has never been used. You pointed me to the wrong one. Sorry, and walks off. No offer to help or ANYTHING.
Ok, I have bought a TON of stuff from here. THOUSANDS of dollars in furniture, computer equipment, etc.
I have made it clear I will NOT shop at Staples again. I am out $50 for nothing. I had to throw the cartridges away. I went to Office Depot and ! the things were much less expensive and the folks were much nicer.
So it has been set, I will NOT shop at Staples again.
Monetary Loss: $50.
Location: Monterey, California
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Comments
Please avoid publishing any personal information and promotional content
I'd rather go to the dentist than calling Staples.
Customer service reps. can't do a thing without getting permission
from supervisor.
20minute hold while she speaks to him or her.
Another thing, Why can't you speak to a supervisor??? I hate Staples!!
So, last night my wife inserted new cartridges in her printer and they would not work. I had to take her to the airport this morning and promised her I would take a look.
Turns out she had purchased HP 63 instead of HP 61. She probably didn't remember and asked the sales person. Well, HP 63 is close, but fits another HP Envy model. The Envy has the cartridge number listed on the printer when you open it to replace the cartridge.
I'm sure she didn't remember the printer number or cartridge number and asked the sales person. I wouldn't blame the sales person for pointing her to the wrong cartridge. Unless the sales person new the exact model printer then he/she did their best. Having said that, Rob should have been more helpful.
You don't just walk off from an unsatisfied customer. Stores generally have some latitude to offer the customer something if not a replacement.
Perhaps a discount on the correct cartridges or a gift card. Losing a customer is almost never acceptable.
It is easy to find the ink you need . I found it in a matter of seconds on the staples site using their ink and toner finder:http://www.staples.com/Ink-Toner-Finder/cat_SC43
I am a victim of purchasing the wrong ink so I placed an ad offering it "free to a good home". If I was uncertain what ink I needed and asked for assistance, I would want to know the return policy before I made the purchase.
Ink is not inexpensive and is always best to put off for a day until you are positive of the type you need (lesson learned, although I was "positive" I was purchasing the right type). If you are unwilling to be patient enough to find out then you kinda get what you deserve.
I picked up HP60 when I needed HP61...totally my fault but I made sure someone else benefited from my mistake! :)
Office Depot wouldn't take back opened ink cartridges either. Its up to YOU to buy the correct ink.
YOU could have compared the model #'s either: 1.
Before leaving your house you could look it up, 2. After buying the new ones you didn't have to rip the package open like an ape - you could have compared model numbers to be sure before trying to slam the ink in there like a baboon before realizing it wouldn't fit.
This is your fault and you should not be out in public for our safety.
All of you who are telling this person to google it seem to have a grudge towards customers who genuinely do not know and rely on a person who is supposed to know. As an associate you're being paid to know the product you are selling. If every person is supposed to know the product number/model, then staples should just have self serve cash our registers, because it seems like that's what the associates are only good for.
If she was unsure of the cartridges, she should've checked the cartridges at home before opening the packaging.
Come-on you know-it-alls. Are you telling me you need to Google what type of ink to buy and not depend on the freaking salesperson to sell you the correct ink.
That's BS. I guess you never have experienced competent customer service.
If the company is selling the printer, they should know what freaking ink to put in it. Inexcusable!!!!
Our website has an ink and toner finder on the front page, just type your model number in and the ink number pops right up. Return policy on technology is 14 days even if it is opened. Some managers are hard pressed to grant a return if the outer packaging is missing even is the ink is still wrapped. It's a hassle but try coming back when a different manager is in. As long as you have the receipt or the card you paid with, it's possible to return within the policy dates.
-NWinters
TSS/ETE
NJ
Next time google what your printer needs and stop blaming other people for your mistake
We normally damage them out in this case. However it really depends on the GM and DM. We try to do our best and not make this mistake and when it does happen we try to fix it.
google 6700 ink. problem solved for next time. OR just bring in old cartridge
Don't even have to bring it in. Just remember the TWO NUMBERS, OMG, lol.
A normal person would think "I need an XX cartridge and I know so because its printed on them in HUGE LETTERS."
OP wants the world to bend to her. From the writing style and way she acted I can tell this was a woman.