Staples - Renege on toner guarantee
stopped by Rochester MI store just now to get toner - NOT in stock despite contrary posted on their website. Asked for separate color & black cartridges at the advertised combo pack price (they were in stock!).
Clerk said no (and with an attitude too!) . Told him that wasnt going to fly and that they are losing a customer. Came home and filed an online claim for the $10 off toner sent to me directly as per their advertised guarantee when they dont have ink in stock.
That was denied as well This is a scam. Everyone, do yourself a favor and take your business elsewhere
Reason of review: Poor customer service.
Monetary Loss: $55.
Preferred solution: Deliver product or service ordered.
Staples Cons: Staples.
Location: 1950 S Rochester Rd, Rochester Hills, MI 48306, USA
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Comments
Please avoid publishing any personal information and promotional content
As the previous person posted. The item you are pointing out is ink not toner.
So is your complaint about ink or toner? Secondly, not all the ink as an "in stock guarantee". Each one is marked on their website. Does the particular one you are interested in state on the website it is part of that guarantee?
Thirdly, most coupons come with a list of restrictions, did you read those restrictions? I know from experience that Canon is one that will not participate in coupons for Staples.
Nothing can be done about that. Sorry you made a fool out of yourself, but from what I gather from the information you posted here, you are clearly at fault!!
Cannon is Ink is not toner