This is a company that cares zilch for its customers. First of all, don't bother getting a customer reward card because unless you buy a certain dollar amount every quarter it is worthless.
Second, they pull you in with rebate offers that are total rip off. My story is that when I called the rebate center, I was transferred 4 times to people who could not speak English. On the phone for hour and 15 minutes for a lousy $22. Apparently, someone else had entered the information for the rebate, which was sent to this person, although never cashed.
I wanted a new rebate sent to me and a new REWARDS card. Simple ---right? They admitted it was sent to someone else and never cashed. Nope.
No one could help me. I eventually was transferred to someone at CORPORATE HEADQUARTERS who said SHE COULD NOT DO ANYTHING BEFORE SHE RESEARCHED WITH THE REBATE COMPANY AND WOULD CALL ME BACK!! Apparently, the rebates are run by A TOTALLY DIFFERENT COMPANY so she has no authority to send me another lousy rebate for $22 without contacting the other company!! If my employer treated its customers this way, it would violate every corporate directive we get about being responsive to customers.
Clearly Staples does not have the same concerns about customer service. So be aware, if you get sucked in by Staples' rebate offers, and you have any problems getting your rebate, you will waste more time trying to get the rebate then it is worth because this is a company that does not care about you.
This person wrote the review because of poor customer service at Staples. Reviewer claimed that he or she wants Staples to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.