I purchased 2 laptops from Staples and was offered and extended warranty due to they were going to be taken to college. I was told it wa a worry free warranty that no matter what happened they would fix/replace it even if it got dropped into water puddle and stepped on.
Well it started having issues so we sent it in for repair and was told they would not repair it as it had liquid damage. I spoke to several tech's that were supposedly looking at pics of the "damage' but the story changed from each tech. One said it was water, other said condensation, another said it looks like Soda.. ummmm regardless of which I was told that it would be fixed when I bought the warranty.
I finally reached a supervisor in customer service and was told "We only sell the warranty, we are not responsible for what they decide and cannot over rule their decision.
If they say they won't fix it then your out of luck".
Review about: Staples Repair.