Staples - Defective machine and horrible customer service
I bought a Toshiba laptop as a holiday gift on the recommendation of the Staples salesperson.It was opened about a month after purchase and used for 2 weeks.
Then the hard drive crashed. When I called Staples they said "too bad" and told me to call Toshiba. They could not find the correct number so then told me to call customer service. After being on hold for 10 minutes I was cut off.
I then called the Staples manager and explained that I was sold a defective machine and requested Staples replace it and deal with Toshiba. Even after learning that in order to even have Toshiba look at the problem, I had to pay them to ship the laptop, he didn't care. Staples is selling defective merchandise from disreputable companies and doesn't care at all about the consumer.
Any problem, not their problem.Don't ever buy electronic equipment from this company.
Monetary Loss: $890.