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Staples - Rude manager regarding refunds
While trying to get a refund, Manager S. on duty at Milpitas store on July 6, 2017 tells me that it typically takes 15 minutes for a refund. I've been shopping there for over 10 years and have had many refunds. I know he this to be untrue and confronted him. He...
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1.0
#1074607
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I purchased two office chair on line from Staples.com. After it was delivered I did not open the box because I found better chair then the one I purchased from Staples. Took the item to the store for returning it. The store refused to take back. Finally I had to call...
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Anonymous
Anonymous

Return doesn't begin processing back to the credit card until the chair reaches the facility and is received. Once it is no longer in transit, the refund will appear within 72...

Anonymous
Anonymous

Soooooo if the item has been returned to their warehouse, simply call them, they look into and get you your refund back. What's the issue? Not really that hard, but of course,...

2.0
#1059436
Reply to reviews
Bought a Netgear Arlo Smart Home Indoor/Outdoor Wireless High-Definition IP Security Cameras, White/Black, 2/Pack From these guys they told me it was a return,and everything was there and all reset they lied too me ,the customer who bought it registered it and the...
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Anonymous
Anonymous

So don't buy a return?

Anonymous
Anonymous

If it was within their return policy why didn't you return or exchange it? Seems that would have been the smart thing to do instead of pitching a fit. Lol

1.0
Port Alberni, British Columbia
I didn't like
  • Garbage
#1059038
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Short Review on February 19, 2017

Staples
#1010699
I placed a note in my memo app to remind myself to tell at least 10 people a day about my visit to Staples.... Mick amimick@gmail.com
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Staples Customer Care Review

Staples
#997259
I went in to scan a document and the lady I was talking to said they don't do that there, but when I checked their website, it said clearly stated that they could. Employees should be taught to do their jobs correctly. Will not be going back to Staples for anything.
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Ink For Printer Review

Staples
#954664
They need to have a more courteous staff.
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Short Review on November 03, 2016

Staples
#948721
1.8
Details
Worst service ever experienced. Will never walk into a Staples again.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
The rewards program at Staples for turning in empty cartridges is nothing but a joke. Do not believe what they say about getting rewards for this. I have turned in 10 cartridges a month for the past 3 months and have never received a reward. I have even purchased more...
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Anonymous
Anonymous

Did you read the rules of the reward program or simply "assume" you were following the directions. I get such a kick out of people who either can't read and understand rules a...

2.5
I didn't like
  • Rewards program
#1058130
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I went to Staple's to get my screen replaced because I had dropped my iPhone 5 se multiple times. The next day I got it back without my original home button, in fact the one they put in did not work at all and my screen was lagging. I went back to ask them about it and...
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1.7
I didn't like
  • Poor service
#1054614
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I took puter in for a virus issue May 2017 and they informed me that my virus protection was expiring soon and said I should renew "in store" never on line better. K. I told them go ahead pickup up puter 24 hrs. later they were to call me when done, but never did, I...
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Anonymous
Anonymous

When you renew in store, you get the free virus removals, because it sounds like you had Virus Shield. If you renewed through the antivirus website, you didn't get the free re...

Anonymous
Anonymous

Just a few questions. They are a "ripe" off? What exactly does that mean? And what is a "putter"? I didn't know Staples sold golf clubs!!

1.0
#1050393
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Staples - Renege on toner guarantee
stopped by Rochester MI store just now to get toner - NOT in stock despite contrary posted on their website. Asked for separate color & black cartridges at the advertised combo pack price (they were in stock!). Clerk said no (and with an attitude too!) . Told him that...
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Anonymous
Anonymous

As the previous person posted. The item you are pointing out is ink not toner. So is your complaint about ink or toner? Secondly, not all the ink as an "in stock guarantee". E...

Anonymous
cody

Cannon is Ink is not toner

1.5
I didn't like
  • Staples
#1050094
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I have a $5.00 free cleaning product coupon. I picked a bottle of Clorox cleanup ($4.99). The checker had no idea about this coupon & computer would not scan. The coupon was good 5/4 - 5/13. I was there on 5/10. Also picked up a pack of ink pens that had a shelf...
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Anonymous
Anonymous

i'm sure you must have made a major stink about the situation because i can't see ANY company these days wanting to lose a customer over $2. they could have easily given you ...

3.7
#1045976
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The item is supposed to be delivered...BUT...they only deliver (at home) between 9-5 SOOO if you work and cannot sign for the package, what do you do? *** from work naturally, so I did. The package went on the truck at 7.44 am. 7 pm still not at my house. I check the...
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Anonymous
Anonymous

There is a link on their website for a driver release agreement if you want courier to leave package. Could have printed that off if you wanted it left. Things happen, mistake...

2.5
#1042055
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The in store ad stated "We will match any price from a retail and online store". There was fine print that stated only products sold directly by Amazon were eligible. My objection is to the word "any". This is a bald face lie. Nowhere in Webster's dictionary's...
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Anonymous
Anonymous

Looks like that manager followed you to this site too! Hilarious he won't show his face. No wonder they're in trouble with the FTC.

Anonymous
Anonymous

Hahahahaha...typical consumer...don't get your way so you throw a fit. Oh well, move on! No one really cares!!

I didn't like
  • Being lied to
#1040622
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