Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Layout of Store
Price Affordability

I placed an order for a stamp pad and made an error in the email address.I called to asked if I could be allowed to correct the email address and was told no.

I then asked that the information is held from going to the incorrect address and was told no. I then asked to cancel the order for the product and was told no, it could not be done. I then asked to speak to a manager/supervisor and was ignored. The customer service representative was then informed that the product was not paid for and she insisted that it should be paid for.

I said I opted to pay in the store and did not do so, she then continued to argue that I should have paid for the product before placing the order. I said I do not want the product, people should be allowed to cancel an order that was only placed moments ago. I am not paying for the product and I hung up.

I went to the store to obtain other products and left without those too because this customer service representative at about 10:15--10:30 am on 9/9/17 was impossible.What is the point of asking for help when none is available?

Review about: Staples Customer Care.

Reason of review: Poor customer service.

Preferred solution: Fix the problem with your customer service and offer customers other ways to resolve issues.

I liked: I have purchased many items from staples before.

Had an Experience with Staples?

Write a review


Terms of Service
Post Comment

You May Also Like

Staples Canada Has The Worst, Customer No Service Ever! Staples "The Staples Canada Head Office In Richmond Hill, Ontario Canada Will Not Help You And Is As Cheap And Selfish As Possible! Back on Sunday, July 24, 2016, I spent $452.70..." Read more Staples - Bait and Switch - reps who won't admit their fault Staples "Earlier this week, a promotion popped up from - it was obviously to get businesses and consumers to try their copy&print services. It was simply a small self-inking..." Read more Staples - Bait and Switch Staples "I keep getting Staples Ads on my Yahoo pages. They generally contain items I looked at on Staples. Last week I saw an ad for USB drives, 64 GB for $0..." Read more Staples - Unqualified Personnel Staples "-Diagnosed bad motherboard needed to be replaced by highly trained ET (With my limited knowledge,I was better qualified than these people)-ET wiped drive clean and installed new Home Premium OS..." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more Anderson Duff Attorney Lawyer Revision Legal Revision Legal "Anderson Duff stole trust fund money from my grandfather. He is a lying, dishonest charlatan. My grandfather is now dying because he isn't able to pay for surgery. A truly..." Read more