Staples - Bait and Switch

Update added by user Apr 15

I did not buy this device, this device was not bought.

The price for this device was not the device price promised.

This company practices BAIT AND SWITCH which is a bad business practice.

Original review posted by user Apr 14

I keep getting Staples Ads on my Yahoo pages.They generally contain items I looked at on Staples.

Last week I saw an ad for USB drives, 64 GB for $0 or $1.

I clicked on the 99 cent USB drive and went directly to the Staples web site fom my Yahoo homepage. I landed on the exact item page, except the price was $19.99. I contacted Staples support, they claim innocence. They defer to the safety net of, "It is a 3rd party ad and we have no legal obligation to honor it".

I then contacted he FTC and they said Bait and Switch is OK with them.I then contacted the BBB and they said, tough luck.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Diversity of Products or Services

Reason of review:
Pricing issue
Preferred solution:
Fire Marketing Director
Product or service
Lexar Jumpdrive Usb Flash Drive
Review category
review #829822 by
Had an experience with Staples? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jun 04 #1168819

You do know that third party ads are a real thing, right? Advertisers hijack real company ads and change the prices so that you click on it. They get paid by the click, so it doesn't matter if you buy anything or not, they just want to get your attention. It has nothing to do with the retailer.

1 1 Reply

Jun 05 #1169009

"They get paid" thus the payer is liable.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Staples. However, many companies do monitor reviews on our site.

You were reading a complaint about Staples.
Filing a new complaint about