Staples
Reviews and Complaints
They sold my 92 year old father Windows 8 and he can't return it!
Id rather chat than help a customer
Protection plans
Totally Pissed
Staples cheated me with a second hand item
Refused refund and then lost item
Unable to return a gift card
I purchased Barnes and Nobles $50 Gift card when I tried returning it with in 20 minutes with receipt I could not. In fact the manager agreed no one told this sale is final and the print on the gift card center is not readable.
He referred me to the corporate office which never returned my call.
In a shameless admission the manager in fact told me clearly that the notice is posted in a place where no one can read it.
I had to explain I just bought it and and want to change my mind. He refused to help and was very rude.
Manager Rude
Fremont Hub:Sold faulty 8GB tablet in a 16GB box!!
Sold a used computer
Never answer phone calls.
Need Photo ID to claim an order for Post cards (plain)
I ordered a couple of packs of Avery printable post cards. Nothing special, just plain blank post cards you can print yourself. I get an email to come pick them up. The order was in my name and our business. My wife (has the same last name) goes to pick them up and they woiuld not give them to her. It had to be the person who ordered them and no one else....REALLY, for a simple pack of fricken post cards. Its not like it was a computer or some secret printed forms just plain blank post cards.
Staples...YOU GOT TO BE !@#$%^ KIDDING.
I WILL NEVER - EVER USE THEM AGAIN. YOU CAN .
GET REAL STAPLES. I ASKED FOR A MANAGER, THEY SAID THEY WERE THE MANAGER. I CALLED CUSTOMER SERVICE, BASED ON THE EMAIL I GOT AND SAME THING.
Free Delivery Justifies Poor Service
Staples customer service the worst ever
Netgear warrenty bad extended warrenty sucks
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as a staples lead tech in the denver id like to call complete HORSE**** on this customer... A. my store and my techs pride above else in our ability to make our customers are 100% satisfyed or we will do what it takes to make sure they are, on many occasions we have returned several hundreds of dollars in services or done them for free.. keep in mind to be techs we must go to school and take HOURS of training, as with anyone elses job there is a value to what we do...its not just given out because of age or charity.
B. to say windows 8 is for touch only, and then say you cant operate it is *** moronic.. its so simular to windows 7 its ***.
C. Why would we sucker a 92 year old...WRONG WRONG WRONG.. as lead i have come accross a situation like this and we acutally returned to the home (be noted a 30 minute drive for myself from the store to their home) free of charge, after that they a week later still couldnt get it... at that point i cant take the time to come out and loose business... we cant affor d to help everyone who cries at every moment and we can do it for free... there is a VALUE to service that is due to recivie... do you get you car fixed for free.. do you get you teeth fixed or major surgries for free..NO! VALUE TO SERVICE..
customers like to leave out alot of detials.. get the straight story before you cry online.. at my store we will do everything to make it right.. ive given away over 1000$ in product and services to fix issues...
Windows 8 is not a "touch screen program" you two just don't know how to figure out how to use the operating system. you say you "own and operate those products" well I don't see using an iPhone (aka a *** phone) and a Windows 7 computer making you a genius.
If he didn't buy a $400 computer but one that included free training then you would have gotten the training.
I'm just going to take a complete shot in the dark at the products he bought
1 computer
1 in home set up
1 replacement plan
The in home set up doesn't include setting up your printer some times the tech may do it anyway but if they do they could get in trouble for it.
Windows 8 is not a touch screen program, does it work with touch screens yes does it require a touch screen no. Do you have much choice No. Many stores don't sell the other OS computers you could probably find one but yea you can look for it if you want. The only one you could possible find is Windows 7 unless you purchase used. Windows vista and older has been discontinued in retail.
Windows 8 uses the same drivers as Windows 7, most peripherals will still work. If they are designed for Windows xp or later then your SOL.
For support with microsoft windows xp support ends in Aug. 4 2014.
What the tech was trying to say was he needs to pay for the training, if he would like to be taught how to use 8 he will have to pay for that training. The basics are all the same I've used it and after hitting 2 buttons found how to get to the screen I wanted, will I install it on any of my computers no, why Windows 7 works fine for me and there is no real use for Windows 8 on a desktop. (Best part of building your own computer is you can buy whatever OS you want that is sold)
Windows 7 is not even carried in the Staples stores and has not done so since the launch of Windows 8 on October 26th.