Beatriz Zxa
map-marker Lincolnton, North Carolina

Lied to and ripped off

I took my computer to Staples in Lincolnton NC, to get a BIOS battery changed, because I had a "System Battery Voltage Low" message that came up before the computer booted up. Staples said it was a virus and charged me $149.99 to fix. They didn't fix the computer, they broke it. The "System Battery Voltage Low" was still there and the computer wouldn't bootup now. I took the computer back and I made the tech change the battery, which fixed the "System Battery Voltage Low" message, but they had to wipe my HD clean and re-install the operating system, which I lost all my programs. The Lincolnton NC, Staples general manager repeatedly lied to me saying the "virus" you had was causing the "System Battery Voltage Low" message. Customer service was like dealing with the same mentality. You can forget getting any help from the 800 customer service staff. Even though: 1. I had taken a perfectly good running computer to the store 2. Was lied to repeatedly by the general manager 3. They broke my computer so it wouldn't boot up 4. Had to wipe my HD and re-install the operating system 5. My computer doesn't work as good as before Staples claimed they have documentaion that I "had a virus" and wouldn't give me a refund. IN fact, I call the claim of me having a virus a down and out lie. I am HIGHLY suspicious of Staples claims and documention of having a virus. One tech even told me that he doubted I had a virus at all. I have had my computer for 9 years and I saw no indication of having a virus. The Staples Lincolnton NC general manager, repeatedly lied to me, seems to be acceptable practice nation wide and the corrupt policy goes all the way up to the president because they refuse to do anything about it and they refused to address the issue of being lied to. What they offered me was a $75.00 discount of an item. Sorry, Staples, you NEVER ever get my business again. Buyer Beware! Enter Staples at you own risk! My experience with Staples was one of a large national chain, making a claim to extort more money from the customer. A $5.50 battery turned into a $149.99 bill. How hard is it to infect a computer with a virus just so you can print out some documentation....not hard at all. As I said, dealing with Staples 800 number is a waste of time. If you get it broke off in you at your locale Staples, well, it will be just an expensive lesson to never go back. They wont even speak to me at the 800 number now. They repeat that's our final offer and hang up on me. It is my opinion that they are doing something unethical if not illegal. To accuse me of having a virus when all I needed was a battery change and they had a battery out to change, but forgot to change smells of corrupt/unethical behavior. Had they changed the battery, that would have removed the "System Battery Voltage Low" message and I would have been clueless. But the general manager flat out made it clear to me, that "System Battery Voltage Low" was caused BY the virus and didn't need a battery change. Had they changed the battery, they would have gotten by with a lie, but they forgot. They got caught in a lie. Does that change anything with Staples? Nope, they already got my money and they STILL get by with it. By the time I figured out what was going on and that I had been lied to, Staples already had my money and wasn't about to give it back or address any unethical issue, what so ever! I won't even enter Staples to buy a paper clip. BUYER BEWARE!
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Loss:
$150
1 comment
Beatriz Zxa

As of the morning of 4-17-2013, on the phone with the 800 customer service, they were rude and said the final offer with a rebate card and hung up on me.

As of the evening 4-17-2013 (same day) they called me and said they had refunded the total amount and were very nice and friendly. I also apologized to getting angry with them. I do not know what changed their mind, but they resolved the issue and so I post this follow up comment.

Anonymous
map-marker Pompano Beach, Florida

No computer exchange - no refund - no rebate

I bought a toshiba computer for my girlfriend as a gift but her mother became ill till she past away soon after. Did not have time to return it until the following day after warranty expired. They would not refund me the money or exchange it either. Called toshiba for their address to send it and they sent a bunch of surveys instead. Got no help there either. The $ 50 rebate offer by Staples never arrived either. Now I got no Computer and I'm out of $400. The manager at the Davie store in Florida where I bought it was a real *** and told me he could not help any longer. This was the second time I took the computer to them. Will never do business with Staples again. Buyer Beware!!!
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Loss:
$400
8 comments
Guest

You say you're out $400 and have no computer. Not really sure how you managed to lose a computer, but good freaking job.

There are strict return policies for reasons and if they are not adhered to then you cannot return your item.

I would have just sold the computer for some sort of money if it was that big of an issue. It was brand new so why not.

Guest

Your a M0r0n plain and simple!!!!!

Guest

*** people should not be allowed to buy computers.

Guest

First, Staples only has a 14 day return policy for electronics, so I'm not sure why you would think they'd return it after your Toshiba warranty was up (1 year?). And why is it Toshiba's fault that you waited until after the warranty expired to do anything?

Guest

I work for staples near LA and yes if you tried to return a pc after 14 days your out of luck there. Even if they wanted to take it back there is nothing they can do as the register has no override or anything.

The only option is Toshiba. Now i don't know how you tried to send your pc in but if it needed repair under warranty there is an option on there website for that (that I've used.) What will happen is they will send a box and a return label. You put the pc inside and stick the return label on it and that's it. In some cases they will actually send you a new pc FIRST and ask you to send the old one back in the box the new one came in.

Ive helped a few customers used there manufacturers warranty by giving them website to go to and even write down s/n's they may need. Not really surprised this didn't happen to you though, considering not many people want to take the time to help customers.

Guest

What exactly does the fact that you bought a computer for your girlfriend and then her mother became ill and passed away, have to do with you wanting to take the computer back to Staples? You make it sound like the reason you want to do so, is because of your girlfriend's mother's illness, which makes no sense.

Furthermore, why couldn't you do this exchange during the ordeal your girlfriend was going through?

You didn't have to be there 24-7. There is no reason you couldn't have taken the computer back before the warranty expired.

Guest
reply icon Replying to comment of Guest-699850

LISTEN ANONYMOUS......WE LIVED FAR FROM THE STORE AND SPENT THE ENTIRE DAYS AT THE HOSPITAL WHEN WE DIDN'T EVEN HAVE TIME TO SCRATCH OUR *** EITHER TILL SHE WAS GONE.....THE COMPUTER SCREEN VIEW WAS SIDEWAYS AND WHEN THEY FINALLY TOOK A LOOK IT COULD NOT BE FIXED.........THIS IS A TRUE LEMON COMPUTER BY TOSHIBA AND BY ALL MEANS. STAPLES NEVER WANTED TO HELP US FROM THE BEGINNING...........IT SOUNDS LIKE YOU WORK FOR THEM......I DON'T WANT TO HEAR YOUR *** TRAP MOUTH OPEN AGAIN.......GOOD LUCK WITH YOUR *** STORE.

Alizah Zgp
reply icon Replying to comment of Guest-700353

I shouldn't feed this, but that just made me laugh so hard... I almost wonder if you just messed up the screen settings and flipped the screen orientation yourself and just don't know how to fix it.

Pretty easy to do since it only takes two buttons.

As far as the warranty, 14 days, that's all they give you. And while, if its true, I feel bad for your family and friends, this world doesn't care and wont make exceptions because of it.

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Alyxandria Pgd
map-marker Sydney, New South Wales

Staples refuse to comply with their terms and conditions

Bought a $550 office chair. Two castors broke off within two months. They had substituted cheap plastic castors instead of the quality ones shown in their catalogue. Their terms and conditions say: "100% Satisfaction Guarantee. If at any time you’re not absolutely satisfied with your Staples brand purchase, just return it. It’s that easy" They flat out refused a refund or to supply the advertised quality castors. They were only willing to replace the cheap castors with the same type. Dept of Fair Trading said that I could not lodge a complaint as the purchase was made through my employer rather than my own name. In the end, I had to buy castors from another supplier
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Loss:
$85
1 comment
Guest

Furniture is 14 day return policy, learn to read the back of your receipt retard.

Anonymous
map-marker Monterey, California

Return policy on printer cartridges

So I went to staples to get new cartridges for my HP 6700 which I BOUGHT THERE.

My model wasn't listed in the book (note: they need to update that d4mn booklet). The lady helped me and said it must be the 88 series cartridges. Cool! I bought extras. I bought the 3-pack colors and an XL black. Got home, opened the magenta one I needed and ... too big!

So I took them back today. Rob, the manager: Oh, this pack is opened, no returns. !!

It has never been used. You pointed me to the wrong one. Sorry, and walks off. No offer to help or ANYTHING.

Ok, I have bought a TON of stuff from here. THOUSANDS of dollars in furniture, computer equipment, etc.

I have made it clear I will NOT shop at Staples again. I am out $50 for nothing. I had to throw the cartridges away. I went to Office Depot and ! the things were much less expensive and the folks were much nicer.

So it has been set, I will NOT shop at Staples again.

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Loss:
$50
13 comments
Guest

I'd rather go to the dentist than calling Staples.

Customer service reps. can't do a thing without getting permission

from supervisor.

20minute hold while she speaks to him or her.

Another thing, Why can't you speak to a supervisor??? I hate Staples!!

Guest

So, last night my wife inserted new cartridges in her printer and they would not work. I had to take her to the airport this morning and promised her I would take a look.

Turns out she had purchased HP 63 instead of HP 61. She probably didn't remember and asked the sales person. Well, HP 63 is close, but fits another HP Envy model. The Envy has the cartridge number listed on the printer when you open it to replace the cartridge.

I'm sure she didn't remember the printer number or cartridge number and asked the sales person. I wouldn't blame the sales person for pointing her to the wrong cartridge. Unless the sales person new the exact model printer then he/she did their best. Having said that, Rob should have been more helpful.

You don't just walk off from an unsatisfied customer. Stores generally have some latitude to offer the customer something if not a replacement.

Perhaps a discount on the correct cartridges or a gift card. Losing a customer is almost never acceptable.

Guest

It is easy to find the ink you need . I found it in a matter of seconds on the staples site using their ink and toner finder:http://www.staples.com/Ink-Toner-Finder/cat_SC43

Guest

I am a victim of purchasing the wrong ink so I placed an ad offering it "free to a good home". If I was uncertain what ink I needed and asked for assistance, I would want to know the return policy before I made the purchase.

Ink is not inexpensive and is always best to put off for a day until you are positive of the type you need (lesson learned, although I was "positive" I was purchasing the right type). If you are unwilling to be patient enough to find out then you kinda get what you deserve.

I picked up HP60 when I needed HP61...totally my fault but I made sure someone else benefited from my mistake! :)

Guest

Office Depot wouldn't take back opened ink cartridges either. Its up to YOU to buy the correct ink.

YOU could have compared the model #'s either: 1.

Before leaving your house you could look it up, 2. After buying the new ones you didn't have to rip the package open like an ape - you could have compared model numbers to be sure before trying to slam the ink in there like a baboon before realizing it wouldn't fit.

This is your fault and you should not be out in public for our safety.

Guest

All of you who are telling this person to google it seem to have a grudge towards customers who genuinely do not know and rely on a person who is supposed to know. As an associate you're being paid to know the product you are selling. If every person is supposed to know the product number/model, then staples should just have self serve cash our registers, because it seems like that's what the associates are only good for.

Guest
reply icon Replying to comment of Guest-734451

If she was unsure of the cartridges, she should've checked the cartridges at home before opening the packaging.

Guest

Come-on you know-it-alls. Are you telling me you need to Google what type of ink to buy and not depend on the freaking salesperson to sell you the correct ink.

That's BS. I guess you never have experienced competent customer service.

If the company is selling the printer, they should know what freaking ink to put in it. Inexcusable!!!!

Lera Jgr

Our website has an ink and toner finder on the front page, just type your model number in and the ink number pops right up. Return policy on technology is 14 days even if it is opened. Some managers are hard pressed to grant a return if the outer packaging is missing even is the ink is still wrapped. It's a hassle but try coming back when a different manager is in. As long as you have the receipt or the card you paid with, it's possible to return within the policy dates.

-NWinters

TSS/ETE

NJ

Guest

Next time google what your printer needs and stop blaming other people for your mistake

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Anonymous
map-marker Spanish Fork, Utah

Staples false advertisement

Staples has a 30 dollars off ALL tablets and it says so on the coupon with NO exclusions, but when I went to buy my new nexus 7 they would not honor it because it was a "typo" and even though they admitted a staples store about an hour north of me was honoring it they still would not. I called their corporate offices and the lady told me it excluded the new nexus 7, so I pointed out how it says that it included ALL tablets and that thats false advertisement she told me the new nexus 7 wasn't supposed to come out until after that ad had expired. So basically they screwed up and now there backing out of a printed deal. I informed her I would be contacting my attorney and then she gave me another number who she said was taking care of this issue but I would not be able to reach them until monday. I will never shop at staples again what a joke I hope that shady company gets a class action lawsuit against them!
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Loss:
$30
5 comments
Guest

I had same situation buying a Galaxy Note 3 neo, they had it on sale online so I bought it. when I got their shipping confirmation I noticed they shipped some other phone.

So I called them and they said it was a typographical mistake and that they wont ship the Galaxy with the price it was advertised.

They suck majorly. Never again.

I wish I could have more time to spend on submitting a claim. They are not worth my time.

Guest

Google originally had told all retailers not to sell the tablet until 7/31 (when the coupon stopped being valid). Then they changed it to a few days earlier so the coupon was coded to work with the Nexus tablet you wanted.

I think the coupons were out in the first place because of the Nexus tablet. With a new tablet coming out to great reviews Staples didn't want everyone to wait and not buy a tablet for a week. So they put that coupon on to boost sales on a week when tablet sales would be low. Google changing the release date changed all of that.

Of course this isn't your fault though. Once we began selling the tablet we had a disclaimer about it not working with the new Nexus tablet. But if you printed the coupon on Monday and didn't try to use it until Thursday you would have no idea about the disclaimer we put up.

If it were up to me I would have honored the coupon because by not honoring it we mad people mad and lost customers.

Guest

You are about to sue over 30 friggin dollars? Get a life...

Quanasia Fbj
reply icon Replying to comment of Guest-690427

I think he is too young to sue

Guest

You would sue someone for making a mistake? I wish I had that much free time on my hands.

If you're looking for something to do in all your spare time Mc Donalds is always hiring.

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Anonymous
map-marker San Diego, California

Rude manager

8/20/2013 went to staples for supplies as I have 100 times before.i was checking out and the register ate the check.it happens no problem but the manager makes this my fault.instead of calling the bank they call some check clearing place and denied the check there was many times more than that in the account after waiting for 45minutes I finally asked if they would hold the items. Until I returned tomorrow with a new check. he said no.I have been in business for 35 years in vista never had a returned check.I will not go back ever .
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3 comments
Guest

We are required to call our check clearing company, not your bank, to get an authorization code. If it gets declined, there's nothing we can do. As far as them not holding your items, unless you reserve them online, we're not allowed to hold items for longer than the end of the day.

Guest

Not holding the items for another day is something you should be annoyed about. I don't see why the manager wouldn't do something like that for you. It's a pretty simple thing to do and he lost a costumer because of that.

As far as the check clearing goes that's policy for Staples. In order to get the check to clear in the Staples system you need to go through the check clearing company. If I remember correctly from my time at Staples they give you a code and you can only get that code from them.

Guest

They're not allowed to call your bank, they have to do it through the check authorization service that they called.

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Anonymous
map-marker New York, New York

Warranty Purchased Under Pressure a Dud

The experience of calling "Assurance Solutions" which handles customer service warranty related requests is a huge horror: not only are customer service personnel rude, they are totally untrained. I tried to track down what they call a "receipt information line" and spent an hour on hold -- only to learn there is no such line. A conversation with a so called supervisor was someone totally unschooled in handling such matters. Do not buy any major product from Staples. Trust the complaints here. You will only be terribly frustrated and embarrassed by the effort you make to get simple answers to simple questions.
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Anonymous

THE WORST JOB I EVER WORKED FOR!

This is actually a (former) employee complaint...surprise! First of all to all of you thinking about applying to Staples, PLEASE apply anywhere else! Some of my coworkers can be horrible and degrading, they have treated me as if I am five years old, which really pissed me off. For example one thing I did not know is that "Mobile" and "Easy Tech" are NOT the same thing. So when I asked one of the "Easy Tech" guys to help out a nice couple with their cellphone purchase, they simply mocked me and talked down to me. They told me that only the "Mobile Guy" could sell cellphones, or knows how to. IT'S TECHNOLOGY!!!! I mean "Easy Tech" is trained in technology, phones are technology, so why can't you train them so they can learn? In fact, one idea of mine is: as Staples Employees they should be trained in everything (sales, copy center, easy tech, mobile, office supplies,etc) a bit overwhelming I know. But, they would get so much more done and have more happy customers (hopefully). There is also this one coworker who I really hate, he has harassed me and other female coworkers (to the point where I don't want to work with him, and feel nervous when I do), he has also pissed off all the male coworkers. No one likes working with him and several people have claimed that he "does not do his job right." So WHY haven't they fired him yet? Oh, because he's got some sort of mental deficiency, and they are afraid his mother will sue because we are firing him because of his disability, he's 16 by the way.(I don't know what his disability is either)But honestly if harassing the female co-workers to the point where they feel very uncomfortable working around you,*** off everyone, and not doing your job right aren't reasons enough to fire someone, I don't know what is. Also, I have contacted corporate about him, but they have not called me back. Sometimes, if you have to cashier, you have to be up there by yourself. There will be long lines of customers, practically down the aisle, and you have to take care of it on your own because your coworkers are either too lazy to help you,or too busy (which I can understand.) My "Store Supervisor" can also be a pain, granted she's a nice lady some of the time, but a lot of the time she will yell at you and tell you how to do your job (even though you already know how) my coworkers also complain about her, how she doesn't know how to do her own job, yet yells at other people etc. Then there is the customers, I feel bad for you guys, I really do. After seeing a lot of bad reviews, all I have to say is: "i agree 110%). Staples really needs to up it's game.
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4 comments
Guest

I would of gone to the district manager about the issues with the store. They can really turn things around. They are the boss of the general manager

Guest

Mobile is under contract with wireless advocates and no one else can sell phones according to their contract. Where is the manager in all this to explain it to you or did you just not listen??

Guest

You've had a bad experience with the store you worked in, but don't assume this is typical of all staff and stores.

Guest
reply icon Replying to comment of Guest-680461

Unfortunately it is.

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Daila Jsq
map-marker Avenel, New Jersey

STAPLES DOES FALSE ADVERTISMENT

They sent a coupon to my email (20%off any item in the store), I went to buy apple tv $99.00 and was told that they can't accept the coupon, because the small print, but the top part did not sad anything about any exceptions. So if it says 20 % off any item is should be of any item. When I went on the website I saw that they changed the coupon(now they added "exclusions apply"). I called their president office and told them that I will scan both coupons and sent it to them. They would not even look at it. The guy Jeff told me no and that's it. This is our final answer. False adds. Don't send me coupon if you don't want to accept it. And they know they are wrong --that's why they change the coupon now and added the wording exclusions apply. Bad move. I was buying a lot of staff from them. Its time to switch and take my business somewhere else.
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Loss:
$20
2 comments
Guest

Seriously? It's in the fine print.

Learn to read it. Apple is alway excluded from any coupons.

Guest

the staples coupon has always stated that it excludes apple products... check any retail stores coupons.

they usually exclude products like apple, sony and samsung.

apple sets there own prices. you really think that staples is the only company excluding them?

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Anonymous
map-marker Chatham, New Jersey

Ordinary Person

I called the 800 number to order an external disk drive. I was told that Staples refuses to sell me any product if I do not provide them with my private telephone number. "I'm very sorry, but we can not help you without a telephone number." So, just hit "Easy", huh? Staples rep Cheryl states that they have "protocol" and "needs" to place an order that go way beyond a credit card number and a shipping/billing address which is, as we all know, all any direct marketer really "needs" to take an order. The truth...Staples is just another data miner. I've now been sitting on hold for ten minutes waiting for a supervisor, who now tells me that she is "only a supervisor" and I must wait on hold again to speak to a "manager". Daniel the manager tells me that Staples needs a "customer profile" before it can sell me a disk drive. What in heck has our world come to when the "hit the easy" button company needs to profile every person they sell to?????
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2 comments
Guest

Well both of you were wrong. I'm a former and employee and the system will not allow a purchase to go through without a phone number. I had manager override numbers and there was nothing I could do.

What you or the staples employees should have done was just give a fake phone number if you were that adamant about not giving a phone number.

Guest

COMPANIES DO NOT CARE ABOUT YOUR PERSONAL INFORMATION!

Staples gives you a call when your order comes in, you could give them a fake number if you're really that psychotic. The rumor that companies spy on you with your information needs to stop, What would they benefit from spying on people?

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Anonymous
map-marker Los Angeles, California

Horrible customer service

I went in to pickup my online order yesterday and ended up with the worst customer service I have ever experienced in my life. The guy (forgot to take down his name) who assisted me , took my email print-out and told me to wait. He then proceeded to ring up other customers in line and after that he just left the counter and never returned. I noticed he was wandering at a few aisles away. I had to wait for almost 30mins to get help here. Do not waste your time at STAPLES (industry). You can get better service elsewhere.
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Loss:
$100
Anonymous

It's not worth the money or hassle.

So I bought a Nexus 7 with the 2-year no risk protection plan with accidental damage. Which covers spills, cracks, and or anything wrong with your tablet. If you didn't file a claim within 2 years, you get your money back for what you paid for the plan. A Month ago, I dropped my tablet and the screen crack on the bottom also giving it problems with charging. I filed a claim on the first phone call, they could find my receipt on file so I had to email them my receipt and wait for them to call me...never received a call so I called them the 2nd time. They decided to open the email right there instead since I was on the phone and sent it out to whoever is in charge of deciding whether or not I will receive a staples gift card or get my tablet serviced. He told me to wait 3 days to receive a call...i NEVER receive a call. So I call back again, the 3rd freaking time, and it's the same scenario....that I receive a call in 3 days but this time, the guy expedited my order...NEVER receive a call. I call back again...this time the lady ask for my email and said I will be receiving a cash card in the next 3 days......just to make sure...I had her repeat my email and she got it wrong. Why didn't she repeat my email to make sure it was right the first or all those times with the other phone calls? I don't know, but it's really frustrating. I don't even think I'm going to get my money back or get my tablet serviced to fix the charger or screen...what a waste a money. Go to best buy, their plans are 100% better that they will replace your product without having you to pay for anther plan. Staples on the other hand....does, and the hassle for a month dealing with this is aggravating since I'm over here making phones and waiting 3 freaking days for plan that covers my tablet.
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4 comments
Guest

I got ripped off by Staples bogus supposedly "No Risk" protection plan. They wouldn't give me the money back on a gift card even though I didn't use the plan which they are supposed to which is why it's called a "No Risk" protection plan. The plan is a rip off.

Guest

no offense, dude, but this one is actually your fault. you must register your plan before you can file a claim.

that's why most associates tell you to register your plan that day so you don't forget. that's probably why they couldn't find your reciept on file either.

Patrick Nkk

no surprise there. Staples is a great store, great website with fast and free shipping but their protection plans are far too expensive and aren't that much different from the protection plans that other retail stores offer.

Guest
reply icon Replying to comment of Patrick Nkk

Far too expensive? Compared to any other brick and mortar retail store they are less. Find me a store that has greater coverage at a lower cost

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Anonymous

Your Complaints

Most of the complaints on here end in "I'll shop somewhere else" By saying that you sound like a small child. There is also a lot of complaints where people say that they spend "so much money there", they know who their top customers are, so don't bother with these useless threats. Staples is a huge company and will do fine with out your chump change. There has also been a lot of complaints about the stores 14 day return policy, I just want to point out that both Office max and best buy also have a 14 day return policy. They don't do that to *** over, it's so people don't try to return products years later because the company would loose money.
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2 comments
Guest

I'm not an employee I'm a premier customer, I spend most of my time in the copy center but I do enjoy a lot of there sales items so I end up in line usually behind an angry person who comes In just to verbally fight some one.. I used to work at tj max while I was in high school, a bit different from an office supply store, but the ideas are all the same and I just wanted to stick up for one of my favorite stores.

Guest

I assume you are a Staples employee and I would like to thank you. I'm a Tech Sales Supervisor and I have to admit, I'm *** sick of *** people thinking they are significant at all in this Universe.

Staples is a business and is out to make money like any other business. Staples has policies in place that are fairly constant.

If people pay attention, shopping at Staples (or any other business) is pretty painless. If one does not like Capitalism, they should probably move to one of those fancy African dictatorships I've heard about.

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Knuckles
map-marker Winnipeg, Manitoba

Staples cancelled my Apple TV Order

I received an email from staples advising me that I could purchase an Apple TV, either in person or online, for $79 on Sunday, December 16. I woke-up early and placed my order 6:30 AM. The order went through, no problem. Today, Monday December 17 at 4:00PM I received and email advising me that they had insufficient stock to fill my order and were therefore cancelling it. No back order option or raincheck offered! I responded to their email invitation and did so on the day they prescribed! They took the order! I want my Apple TV!
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13 comments
Guest

Staples did the same to me. I have tried contacting Customer Service but no response yet.

I have noticed that a few people have posted comments to Steve Matyas (the president of Staples) Financial Post You tube video on "Is the customer always right?

". Not sure if he will ever read it, but maybe if enough of us try that route he will get the message...

Guest

I spoke to a real person at Staples this afternoon and they were able to find my cancelled order for an Apple TV unit. I was told that I needed to re-order when stock is replenished and then call them to obtain the discounted price. It's not obvious that there is no stock until you try to pay for the items in your cart.

GordonM

Guest

Same thing happened to me for the second time. First time was the hp touchpad when it was a fire sale but i still can't believe that Staples still didn't implement a stock check before order completion mechanism by now.

Leads me to believe that its more of a scam to buy other stuff since you're already ordering something on their site. Next time i will go to the store directly to buy it.

Guest

What is the definition of the "Out of stock" by staple? According to staples.ca the APPLE TV is in stock again for $109 as of 12.00pm Dec 18.

Guest

Cancelled too. I also ordered an HDMI cable from another online vendor for this Apple TV and now have nothing to connect it too.

I have the feeling that NO ONE received their order from Staples. It would be interesting to hear if even ONE person did!

In 2012, there is no excuse for this. I won't be shopping at Staples again.

Guest

Ordered my Apple TV @ 07:00 and it was cancelled as well. My last 2 orders were cancelled by Staples this way. A business that does this will not survive in the long term.

Guest

Same thing happened to me. Instead of boycotting them, it would probably be more useful to order an Apple TV at the current $109 price (which is IN STOCK as I type this) and then return it because they would not honour the $79 price as advertised. If enough people do this, they will think twice about cancelling orders again.

A.Hassan

I thing there are thousnad of victims in Canada for the same problem.Same to me i was waiting till midnight Saturday and at Midnight their website went off line.Placed an order Sunday,every thing went fine but today same e-mail,Order Cancelled.I dont think they sold any thing on advertised price.Big scam.Please stay away from them during boxing days sales.

Guest

I had my order cancelled as well. Staples Canada's Facebook page is getting bombarded with negative posts regarding this mess. Staples needs to honour these purchases.

Guest

They cancelled my order as well. This is terrible customer service.

The door crasher promotion was posted on their website on Dec 14th, removed on Dec 15th, then re-posted on Dec 16.

Marketing, Customer Service and the Ecommerce managers need to get on the same page. This was a big screw up and cancelling all orders was not the right solution especially in the age of social media.

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TheBattman B

Bait and Switch - reps who won't admit their fault

Staples - Bait and Switch - reps who won't admit their fault
Updated by user Feb 25, 2013

Received an email back from Staples that hd the same argumentative tone as my phone conversations and the customer service chat. No help.

Original review Jan 25, 2013
Earlier this week, a promotion popped up from Staples.com - it was obviously to get businesses and consumers to try their copy&print services. It was simply a small self-inking return address stamp at a low promotional price. The promotion site that I received the offer from included language that uploading your own logo/image for this item would get you free shipping (seems logical to me - if staples has your logo, you might be more apt to use them again). Regardless - I completed the process, including uploading my logo, approved the order, waded through several pages of other promotional items with my logo on it (confirming my thoughts on their desire for you to upload your logo), then hit the final order submission page - with two shipping options: Priority - $0.00 Expedited - $13.95 I click the Priority button, submit order, and receive confirmation a few minutes later in my email. Flash forward two days - this morning I receive an meal stating that my order was completed and ready to ship, BUT - I must now pay $9.95 for 7 day shipping, or $13.95 for Expedited shipping. I have 4 days to contact them either by email or phone or my order is cancelled (after they already made the stamp). Calls to the number result in extended waits on hold. I fired off an email with pertinent information, and then waited in the que for chat support. That led to two different reps - the first (Tina W.) couldn't answer anything, and transferred me to someone in copy&print (Tyra G.) who then flatly denied that there was EVER such a promotion and pointed me to their current offer for the same item (at 10X the cost and a CLEAR, though small disclaimer that shipping charges apply). I informed her that this is NOT what the promotion was two days ago - and walked her through my order process and asked - why then did the very final page for my order submission clearly indicate Priority shipping was free? She said "good question" and suggested I call the toll free number and ask them...
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Loss:
$20
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