Anonymous
map-marker Albany, New York

Bait & Switch Again and Again

I look up an item on line and it says 4 in stock in my store price $6.99 get there and the only choice is $15.49. This happens almost every time, HD card, mouse, wireless keyboard, thumb drives - this was a micro SD memory. They told me my item was a ship only so I called it up on my computer and showed them - 4 in stock - pick up today. Guess what - they found the item in inventory in back but not on display anywhere. STAPLES is a BAIT & SWITCH company by design not by accident!!
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Loss:
$7
Anonymous

They installed Windows 8 on my computer and I've had nothing but trouble since that time.

After taking my computer, an HP Touchsmart, in to their store in the Inverness area of Birmingham, Al. 5 or 6 (?) times, because they had installed Windows 8 on it and it still wouldn't work, they offered to uninstall it and reinstall Windows 7 for another $70. I had already spent several hundred dollars on this whole thing and just gave up. I seldom use the computer, but just use my Ipad or my computer at work. I'll never let them touch another electronic device. Part of the problem is Windows 8. It is absolutely the worst operating system on earth.
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Loss:
$500

Preferred solution: Full refund

1 comment
Guest

Staples or tech business has no 100%guaranyee behind windows 8 working properly with all apects of an old system. tget issue was most likely with os not with techs or how they performed the labor.

Anonymous
map-marker Los Angeles, California

No Customer Service!!!!

Hello, My name is Yesenia Gutierrez and i just walked into your store in the century plaza in Inglewood CA, and was completely disappointed with the customer service provided. I went into the store to fax some papers, but being my first time i didn't know the process. Although it is a self-service center, I had asked for help in the process and all they told me was to follow directions on screen. Trying to be of no inconvenience to the workers I attempted to do it on my own at first, but was inevitably unable to figure it out. Again i asked for assistance and again they asked me to follow directions on screen. Frustrated i asked for my money back which was charged on my card for my first failed attempt and left the store to go to FedEx where there is actually good customer service. I am not writing this review to insult the workers but to better enhance the service provided in the self-service center. Please take this review into consideration in order to improve the service offered to individuals using the self-service center for the first time. Thank You.
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Reason of review:
Poor customer service
2 comments
Guest

I'm surprised you were even able to turn on your computer and post this complaint.

Guest

I think you should probably look up the definition of self-service. Saying that they should provide better service in the self-service are is a bit of an oxy-*** now isnt it???

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Anonymous

Horrible Copy Service Review

Horrible copy and print centre never gets their orders done right and on time and this is the fourth time this month this monopoly has screwed me over with no care to the world !
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Anonymous
map-marker South Whittier, California

Staples - Printing Service Review from South Whittier, California

Went to Staples and was going to get something printed from my iPad. They were unable to print it, then I tried to use my phone and it didn't work either, they said to use the computer at 30 cents per minute and 50 cents per copy.I said forget it and went to Office Depot where I had great customer service. They asked me to email it and then they printed it and charged 44 cents for 4 pages and I was out of there within 5 minutes. Shame on you Staples!
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Anonymous
map-marker Irondequoit, New York

Terrible Customer Service

I have been in the process of trying to place an order, but encountered the worse customer service I have ever experienced in my entire life. I have never felt the need to write a complaint before, but I can not believe the service I just received. I asked for printing options for printing a 36 x 48 poster. I know this is a large size, but I am a doctoral student and this is the size required for the conference. I was quoted $96 over the phone. I was shocked by the price, and asked if there were cheaper options. Patti, the women I was speaking to, was extremely sarcastic and replied well no you are asking for a high quality print. She was rude to me two different times I spoke to her; once on the phone and once in the store, and was obviously annoyed to be dealing with me. When I was in the store, she was in a hurry to get to lunch and kept telling me, "I'm just trying to get to lunch." She referred me to Rob, who I believe was the manger. He came out and said " so what's the problem here?" This was also said in a rude voice and he was also annoyed that I had a question for me. I explained that there was a coupon for 50% of the next smallest size poster, and I was wondering if there was a way to get an offer or promotion for the larger size which I need. His reply, "no" and then he just stared at me. If they are not able to offer a better price, I am fine with that. However, the total lack of assistance or even being provided other options was unacceptable. I told them I had called Fed Ex/Kinkos and they could do it cheaper, and would just drive out there instead. They were much nicer and were able to do it at a significantly lower rate. There was a very nice associate there filling in for Patti, while she was went to lunch, even though he was not familiar with the printing options, he was extremely kind and even brainstormed different cheaper options and proposed them to Rob. I wish I could remember the sales associates name, because he was the youngest person I encountered at the store and had the best customer service by far.
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1 comment
Guest

The young associate probably had great customer service becuase he hasn't spent years dealing with ignorant *** like yourself!!

Anonymous
map-marker Clemmons, North Carolina

Poor employes

Tues, Aug. 12 I took a package in to be pickked up by UPS. I could tell immediately that the service was not going to be good, I stood at the UPS desk for some time before someone to acknowledge I was there. There was TWO people at the cash register up front really implying they had no idea what they were doing-I finally went up there to ask if someone worked in the UPS area. Finally someone taking her good ole time sauntered over. Did the proper labeling on the package--wanted it delivered to Charlotte,NC the next day.$12.27 a small pkg. As of today Fri 15th it is not there. went in this morn. and they couldnt find the paper work that the package was sent out. the girl said that end of the day the front cashiers was to bring it to UPS area to be filed. because of trusting UPS as they always deliver I did not have my tracking #. this was clearly the error of the slack people at the front. Not only did my package not get there I am out of $12,and my package is somewhere, I will never walk into a Staples store or have any of my acquaintences. Lora Caputo 127 Wynbrook Ct, WinstonSalem NC 27103 store is in Clemmons NC
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2 comments
Guest

Fyi, staples employees hate ups. We get almost nothing for providing that service and it takes us away from our profitable print customers.

However, it sounds like a cluster f,,k, first of they should be able to find your tracking number on the computer, and second it's your bad for not saving your tracking information. Think about it this way, I would personally feel like you wasted my precious time shipping in the first place then I have to provide you more unpaid time looking up your information again. I would do it but I would be happy.

Who's fault in the end? STAPLES corporate office for making the copy center associate, the busiest people in the store, handle shipping, a service designed not for profit but for increasing foot traffic.

Guest

Yep minimum wage employees and then people expect them to care. most of these people r just there for a paycheck.

employees r not happy why make customers happy?

Why rush? Way of tge future i guess lol.

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Anonymous
map-marker Alief, Texas

Staples Manager Review

Horrible customer service, incompetent manager, laughing at my face, not shipped as it's supposed to! Don't ever go there!best buy has a better service!
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Anonymous
map-marker Andrews, Texas

Review from Andrews, Texas

Package went out for delivery at 6:39am waited all day for it now it's 12midnight and still on vehicle for delivery. Ups always takes forever when I order something.
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2 comments
Guest

This has nothing to do with Staples. UPS is shipping the item to your destination, Not Staples

Guest

Isn't this more of a complaint with ups lol staples is just drop off not responsible for anything done by a third party.. why would you think staples is resppnsible for ups that doesn't even make sense when thet r twoo differeent companies each making there own money. lol lol lol lol lol

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Anonymous
map-marker Denver, Colorado

HORRIBLE customer service

I was a office admin. and when I started at my company I was told we were using Staples for our supplies. I tried to continue and realized the customer service was HORRIBLE! They didn't send the products I ordered but instead a sub "because they were out" of what I ordered. Then it was days late after they said it would be here and all they wanted to do was to blame it on UPS. No responsibility of their own. I made them give me a full refund, gave back the trash items they sent, took my money and went to Office Depot and got what I actually wanted for less money and was treated much better!!!!
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Loss:
$1500
1 comment
Guest

Well Staples is buying office depot

Matthew Pell
map-marker North Grosvenordale, Connecticut

Staples lied to me about a refund!!

On December 26th 2013, i order a desk item number :125274 RTA Products Techni Mobili LShaped Computer Desk Graphite on the staples website I used 2 25$ gift cards, a $50 gift card(all staples gift cards) a 50$ Vanilla Visa gift card and put the remaining $105.23 on my debit card. I typed all this in and clicked to confirm my order. In a few minutes i get a confimation email showing that my order was placed unfortunately the 105.23 on my debit card was not processed for some reason and i have to call in to verify that it went through.. I call get verification and hang up. The next day comes and I still have not received a new confirmation email. I call again and im told that the order didnt process due to a problem with my debit card. I give them the information again and im told that there is still a problem. Im asked to wait for 45 minutes or so and they will call me back to let me know why it wont process. Im called back by a nice woman who tells me she had to completely start a new order and that she needed my debit info one last time. She does all of this and everything goes through perfectly, she also tells me that due to the inconvenience staples will be refunding my all of my gift cards. She specifically says we cant just restore the money onto your old giftcards and to the throw them away they will mail me new ones in the amount of $100.00. Needless to say its been 2 1/2 weeks so i decided to call and check on the status of the gift cards which i have the online chat log from. Im told that the reissued gift cards were the ones they used to start the new order and that im getting nothing. Im not someone that trys to squeeze free things out of anyone. But, when a company causes inconvenience and knows it, and when they on their own accord tell you that they are willing to make it right, they should follow through with it. Here is the chatlog : This is an automated email sent from the Staples Live Chat department. The following information is a log of your session. Please save the log for your records. Your session ID for this chat is 608****. Time Details 01/14/2014 02:50:48PM System: "We ask for your assistance: please do NOT send credit card information through chat. Should credit information be required for a transaction, a Staples associate will contact you for the required information" 01/14/2014 02:50:48PM System: "Welcome to Staples.com Live Chat. We will be with you shortly." 01/14/2014 02:50:50PM System: "We appreciate you contacting us, due to high volume you may experience a longer than normal wait time." 01/14/2014 02:50:50PM System: "You will receive a transcript of this chat via email at the conclusion of this session." 01/14/2014 02:50:52PM System: "We appreciate you contacting us. At this time we are experiencing a high volume of orders. If you are looking for order confirmation or status; please know we are diligently processing the orders as we received them. Once your order is processed you will" 01/14/2014 02:51:16PM System: "Sorry for the delay, your business is important to us. Please continue to hold." 01/14/2014 02:51:46PM System: "Thank you for your patience. Please continue to hold, we will be with you shortly." 01/14/2014 02:52:16PM System: "Please continue to hold, the next available agent will be with your shortly." 01/14/2014 02:52:52PM Session Started with Agent (Chantal) 01/14/2014 02:52:52PM Matthew Pell: "I ordered a desk on December 26th 2013 and had trouble with it processing my debit card." 01/14/2014 02:53:15PM Agent (Chantal): "Hello Matthew, I hope you’re doing well. I’d be happy to assist you with your inquiry about your order. May I have the order number to research this for you?" 01/14/2014 02:54:52PM Matthew Pell: "Sure the order number is ********* and the order went through but there was a problem and i was told due to the inconvenience i was going to have my gift cards refunded to me." 01/14/2014 02:56:13PM Agent (Chantal): "Are you still waiting for your gift cards?" 01/14/2014 02:56:41PM Matthew Pell: "Yeah" 01/14/2014 02:56:58PM Agent (Chantal): "I'm very sorry for the lateness." 01/14/2014 02:57:49PM Agent (Chantal): "May I have a few minutes to research this further?" 01/14/2014 02:58:03PM Matthew Pell: "Sure" 01/14/2014 02:58:18PM Matthew Pell: "I can explain the situation on my end if that helps" 01/14/2014 03:01:51PM Agent (Chantal): "Thank you so much for your patience." 01/14/2014 03:02:10PM Agent (Chantal): "You don't need to explain, but thank you. Please allow me to explain." 01/14/2014 03:02:33PM Matthew Pell: "Ok" 01/14/2014 03:03:55PM Agent (Chantal): "We've replaced the order ********** with order **********. There was originally $150 in gift cards on your order **********. To make things fast and simple, we've applied $150 in coupons to order **********. There will be no cards refunded. Everything" is even. 01/14/2014 03:06:08PM Matthew Pell: "Ah ok i was under the impression the six days that went by with no processing and having to call in 4 separate times to make sure an order i was told was processed but wasn't 3 different times was an inconvenience." 01/14/2014 03:06:24PM Matthew Pell: "And was specifically told i would be mailed three replacement gift cards." 01/14/2014 03:07:21PM Matthew Pell: "from the number 859647****;+1 from Kentucky" 01/14/2014 03:07:56PM Matthew Pell: "but thats fine" 01/14/2014 03:08:00PM Matthew Pell: "thank you for the time" 01/14/2014 03:08:08PM Agent (Chantal): "It's my pleasure to assist you. Thank you for contacting Staples Live Customer Support today. Have a wonderful day!" 01/14/2014 03:08:14PM Session Ended
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Loss:
$150
3 comments
Guest

Me as well , they discriminate by not helping me no more by mail and not resend my refund by third time . refuse a spanish speaker when they call me ..

i will get this complaint further ...

Guest

No one credited me back anything, the third time I called I was assured the order went through. And they did but when someone says throw away your gift cards we will be issuing you new ones to apologize via post.

I threw them away.

They put 150 onto different cards issued to themselves so they could use them in a new order... the money on the old cards was never processed but all the cards read a 0 balance.

Guest

Why would you throw away your gift cards? You were having problems, wouldn't you keep them just in case?

They credited you back $150 who does that? You should be grateful.

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Anonymous

Don't Buy a Bush Somerset L-Desk from Staples! It doesn't make an L Shape

I ordered the Bush Somerset L-Desk (661598) because it was on sale on Staples.com. The offer included a free Hutch by using code 30138. The total should have been $349. When submitted through our interfaced ordering system there was a price on hutch but together it came up to the same cost. What Staples doesn’t tell you is that 661598 is not a complete desk. They hook you and then switch it up. You also need to order The Desk Top, and Front Panels (661644). Nowhere on their site does it say you need additional parts for an additional cost. Both part numbers are not complete without the other so why would they even sell them separately. Needless to say, I did not get my free hutch; corporate accounts (i.e. their bread and butter) are disqualified from that promo.
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Loss:
$349
Anonymous
map-marker Somers Point, New Jersey

Broken power cord 3 rd in 6 months!

I went AGAIN to Staples in Somers Point NJ to replace for the 3rd time a broken power cord. Paid about $70 2 months ago. Again, no help. Buy another. Rude, unable to give me Staples Corporate phone number and I spoke with TWO managers. PC is 6 months old. THREE power cords and TWO batteries! The reason I spoke to 2 managers is because the original manager was having same complaint by another customers. No one knew anything and I was actually told by a service rep there that he paid more money than me to repaid HP products.
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Loss:
$70
Anonymous
map-marker New York, New York

Staples Manager Review

Staples#953 at Union Square. Evelyn Cruz, she was yelling to customers. Awful assistant manager. I don't want to see her at the store..
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Anonymous
map-marker Culpeper, Virginia

Faxes

Hello fellow indignant Stapes victims. My complaint seems trivial in comparison to the grievances you’ve expressed on this thread but, like you, I am pissed beyond description at this company for its unjustifiable markups and indifference toward customer satisfaction. All I want to say to would-be consumers of this company’s products and services is this: NEVER SEND A FAX FROM STAPLES. Not realizing that this shamelessly corrupt outlet charges $2.50 PER PAGE to send a fax, I am out $68 for ONE *** FAX. No sign on the fax machine showing the cost of this purchase, and no sales associate warning me that I was about to be financially raped. Only after the fact did I realize that I had been monumentally *** by this despicably crooked company. Please learn from my week-ruining experience and TAKE YOUR BUSINESS ELSEWHERE for all purchases fax-related or not. And keep the complaints coming. Staples needs to be exposed and stigmatized like a neighborhood *** for its misdeeds. Thanks for letting me vent. And, as over-scripted and presumably underpaid associate Courtney wished me today as I left in an uncontainable fury, have a good day. I would wish a hearty *** You to you too, Courtney, but I’m sure you’re suffering enough pain and shame as a Staples employee.
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Loss:
$68
2 comments
Guest

Maybe you should have you know ASKED how much a fax is before sending it...

Guest

I faxed from them before and the prices are right on the machine. I don't know why you are surprised!!

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