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1.6 Based on 132 reviews
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  • Customers like
    • Helpful manager 3
    • Customer service reps 3
    • Selection and products 2
  • Customers don't like
    • Waste of time 18
    • Poor customer service 9
    • Misrepresentations in listing 6
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Let Me Start Off By Advising Any and Everybody To Never Shop At Staples They Have The Worst Customer Service In The United States Maybe Even The Entire World I Walked In To Staples To Print One Sheet Of Paper First The Staple Refill Card Machine Was Broken After Waiting 20 Minutes an Under Paid overworked employee provided me with a card only to inform me that the printer was broken Long Story Short Everytime I enter staples I have a dreadful... Read more

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Staples won't honor their own price match policy. Called the 800 number for Staples and asked about price matching to on an identicalal item. Was put on hold a few minutes, told it was approved but that a Staples rep would have to call me in 24 hours to re-approve. Would only give me a "draft" order number and wouldn't let me pay over the phone. Couldn't explain why they would make me wait a day to sell me the item. Staples... Read more

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On my Osgood 416523 high back bonded leather chair from Staples the seat bottom cushion was severely peeling at 1.5 yr . I called Staples about it and and they politely gave me the mfr 1.800 phone no.The chair has a 7 yr. mfr. warranty . I called the mfr. politely and without reservation they are shipping a new seat bottom and said feel free to call them anytime if I needed anything . While all that does not constitute a recommendation by me... Read more

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  • From mobile
  • Sep 07
  • #914562

Staples nanaimo aulds road, copy center supervisor are horrible! She shoudnt be there! They ripped me off $60 for 1 printing 24x36! They are so mean, gossiping infront of customers! She need to learn what customer service all about!!!!

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Scammed, harrassed by store employee. Falsified reports. NEVER in my life could one imagine the experience I had to go through. My private information was given by employee to others (non-employee). Totally set up. Voice mail, text message threats, and more. Thus far worst experience of my life! Innocent customer at the wrong place at the wrong time. What a shame! Do not put any of your real information on your rewards account fir your own... Read more

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i was in your owen sound store when i noticed you sold the last will & testament and living wills. i bought 2 of them and when i got home i opened the 1 and started to read it and found out its for vancouver BC laws and not ontario laws. i won't be traveling back that anytime soon or even to the cities close to me so wonder if there is a mailing address for refunds or credit.the simple question to you is why would you be selling the out of... Read more

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What a mess and the question is when and how soon this company would be history. Order on line, there are website issues. Suggest the product can be picked up inane hour. Go to the store no one understands what is going on. Finally you find a person who suggests that the product will be at the store 72 hours later. Go to the store to pick up. There is no human to talk to. every one busy doing nothing. Finally after 20 minutes wait you get the... Read more

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I am very upset about walking into one of your stores to be denied service. The gentleman that was supposed to help customers interested in laptop computers was not helpful at all. As a matter of fact. I didn't have any questions or need anything other than the laptop that I wanted to purchase. A person that is well at multitasking and taking care of customers needs to be in this position. If not training must be provided. I understand there... Read more

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The rebates- what a joke. I knew as soon as I arrived home with my purchase, that i would be lucky to get my rebate. Not only did the receipt not have an address or rebate number, it was extremely difficult to locate that information online. After sending all the originals. I was told via a postcard that the purchase was made out of the time frame...not true, I verified at time of prchase. Informed by barely understandable customer service... Read more

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We saw an ad for a Dell notebook in the Sunday ad. Went into the local Staples and saw none on display. We asked an associate and were told that he could place the order on the Kiosk and we'd be able to pick it up in the store in a couple of days. We purchased the laptop. Then two days later we receive an email saying that our order has been cancelled because the item has "sold out." We called the store where we purchased the notebook &... Read more

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