Staples

Not sure if I asked this question on the correct page but I am upset and don't understand if Staples can do this:

On 12/5/23 I placed my first Autorestock Order at staples.com for 3 boxes of K-cup Coffee, it was on sale plus 40% off for the first auto restock order, the total was about $55.05. It was scheduled for 1st delivery on 12/20/23.

I just received the order with the price of $195, the price is the normal price with no auto restock discount.

What can I do about this?

Can I dispute with my CC?

I called Staples and waited for 30 minutes and was told their system was down, and to please call back in a couple of hours.

Please direct me where and how to resolve this issue? BBB, FTC or ...?

I went to the Staples in Altoona, Pennsylvania, to use the self service copier machine. I had a gift card with a balance of $22.20, and I had the receipt to prove it.

After making a few copies, the machine jammed, and I couldn't get anyone to help me. So, I switched to another copier, but it wouldn't let me use my gift card. I used a credit card just to finish my copying. Finally, I was then able to get someone to look at the first copier, because I wanted a receipt with my gift card balance.

The manager at the store couldn't do that - even though it was an in-store transaction! And the gift card was showing a balance of zero, even though I had made only a few copies. Instead, the store gave me an 800 number to call. The first time I called, I got disconnected.

When I called back, the customer service rep tried to refer me back to the store - even though the store referred me to this number! Finally, the rep called the store - confirming everything that I already explained to her - and yet she was unable to refund my gift card. She tried to give me a coupon instead. No thanks.

So, I got screwed out of my remaining gift card balance (about $21) because the store couldn't give me a receipt, after I made a purchase in the store, on a copier that jammed (not my fault).

And I got the run around after calling an 800 number, which I never would have had to do if the store had handled this the right way. Ridiculous!

I placed an order for express printing on 12-18-2023 which was promised to be completed by 3pm est the same day.

By 7pm the store had not yet contacted my provided cell phone 845-893-****

At 10:18am the next day after no contact was received from staples that my order was yet complete; I went back to the store to inquire.

Upon arrival the print order was ready.

I let the associate know that I had not been contacted as usual the day before that my job was ready to be picked up and I asked her to please remove the $9.99 express fee.

The associate immediately got upset and responded no, cause I was still getting my prints.

I explained the situation again and insisted that the express fee be removed; she then called the store manager who upon arrival was already in a confrontational attitude.

He said no as well because he guaranteed that Staples automated system had contacted me.

I attempted to show him my phone with previous notifications from the same service to prove I hadnt received any update on this one order;

Before I had an opportunity to show him my phone he had already responded with; you can delete that

I told him I hadnt but the manager insisted anyways without viewing my phone when offered a second time.

I asked him to please remove the express fee; he refused annoyed.

I told them I was not paying for the whole order and was not accepting it.

I proceeded to tear in half both prints and dropped them on the counter.

Immediately the manager shouted loudly; DONT YOU EVER TOUCH MY EMPLOYEE AGAIN!

I had made no such physical contact in our interactions whatsoever.

That accusation and unnecessary escalation on your manager as well as the lack of understanding for what could have been a shortfall on Staples automated notification system is not acceptable and does not warrant our businesss continued use of staples for our printing and office needs.

To date; we have regularly used this location to print our blueprints without issue and all other previous print jobs had been completed without issue or delay.

This was a complete failure in customer care.

Review the videos; this type of behavior from your staff can get your company sued.

On October 4, 2021, I purchased an ASUS laptop computer from Staples priced in the $580.99 price range. I bought it to be sure a had a dependable computer to use during my wife and my Winter trip to Mexico.

I prepared the computer with my personal files and programs so all would be ready for the trip. We arrived in Mexico October 26th, 2021. About 1 and one half weeks later, the computer completely died. I called staples to inform them of the issue to see what they could do as I still needed a computer for use while we were in Mexico.

The sales person I purhcased the laptop from did some checking and told me there was really nothing they could do but I should bring the unit into the store when I got back home and he would see what could be done to get the unti repaired. The laptop had a 30 day return warranty from Staples but even tho the unit died within those 30 days it matter not because I would not be able to return it with those 30 days. So having no other choice, I contacted a computer tech in Mexico to look at the Asus and he said it was nothing simnple and it was not the hard drive, so I should just return it to ASUS. Therefore, needing a computer I had to search and find another laptop that would accept the same hard drive as in the ASUS so I could switch the hard drives and still be able to have all my information and have a computer to use.

The HP Laptop I purchased cost me another $600.00 and I had to accept I was going to end up with two laptops when I really needed only one. Then when I got back home, I called the local Staples Story to ask how they could help me with getting the compluter sent to ASUS for repair. I had already contacted ASUS and confirmed they would repair it under warranty even though the hard drives had been swapped. Your employee, Jeff Jorgensen then informed me that the computer was passed the 30 day return policy and therefore it was my problem and I should just get it beck to Asus.

Customer service was not their concern, So I asked his name and he told me Jeff. I asked his last name and he hung up on me..l called the store again and got the assistant manager named Tori, she told me she would find a way to help me and would have the manager call me the next day. His name was Andi Hintgen, I was told. I waited the entire next whole day for a call but never recieved one.

I am now asking you what Staples is prepared to do about this computer, this customer service and this abusive treatment of a customer????????????????????????????????????????????????????????/
I would appreciate an answer as soon as is possible.
Thomas E. Frank
Mason City, Iowa 50401
641 424 ****
pherlyn@***.com