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Staples has huge system fault and the customer services don't take your complaint seriously at all. They have been extremely rude. They literally charge you more after submitting the final payment. And the explanations they gave are really shameless. I would never...
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1.5
#1089363
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I purchased a laptop. Signed up for Staples Rewards and that inherent pile of junk mail because I would get a $45 rebate card. That led to another set of hoops to sign up for- they don't make it easy to be a customer! Finally, weeks later received my $45 Staples...
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2.3
I didn't like
  • Being made to jump through extra hoops
#1079630
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I just spent the last hour at a staples store in Great Falls, MT. I first checked online, and the item I wants stated "2 in stock"....so I got to the store, wait around for 15 mins, trying to flag someone down, and out of the 3 workers I tried to stop, they ignored me...
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#1078752
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Staples - Rude cashier

Staples
#1050479
2.9
2:03 p.m., May 22, 2017, a cashier carried on a conversation with another worker while cashing me out. She never acknowledged me, never looked at me, never said a word other than the final price. When I suggested she might consider looking at her customers, she responded: "You said that to me once before." Clearly my words were wasted.
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Staples Manager Review

Staples
#1036541
1.0
They called me fraudulent because my address was nit found in their system. They cancelled my order and didnt notify me. The manager didnt apologize, but offered to help me find a different laptop online at full price after sending me to the store to verify my identity.
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Canon Mf628Cw Review

Staples
#1013888
1.0
I don't like this store anymore. They always put things on sale and when you purchase it they sent email for confirmation and after a day or two you'll receive another email for out of stock. That's how they trick their customers to steel money. If they don't have something, at least put on website right away.
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Short Review on February 19, 2017

Staples
#1010699
I placed a note in my memo app to remind myself to tell at least 10 people a day about my visit to Staples.... Mick amimick@gmail.com
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On Thursday 7/20 I purchased a office desk. The display was not for sale but I was told within ~11 days a new one would be delivered to my residence, so I paid cash and placed the order. On 7/24, I received a call from Staples Customer Support from an offshore location...
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1.8
Butte, Montana Province
I didn't like
  • Being sold an item that could not be delivered
#1078661
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Besides all the hoops they make you jump thru to get their rewards, they have the checkout counter set up so you have to walk around a 15 ft shelf full of *** they're trying to sell you, then about 15 ft. back down towards the checkout counter, like a maze. It's all...
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#1076568
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I went to Staples looking for a desk chair I had seen on the internet. Rachel W approached me. I did not remember the company who made the chair, I told Rachel W the color of the chair. She checked in the back to see if there were any in the stock room. There weren't...
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#1074989
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Staples - Rude manager regarding refunds
While trying to get a refund, Manager S. on duty at Milpitas store on July 6, 2017 tells me that it typically takes 15 minutes for a refund. I've been shopping there for over 10 years and have had many refunds. I know he this to be untrue and confronted him. He...
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1.0
#1074607
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I purchased two office chair on line from Staples.com. After it was delivered I did not open the box because I found better chair then the one I purchased from Staples. Took the item to the store for returning it. The store refused to take back. Finally I had to call...
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Anonymous
Anonymous

Return doesn't begin processing back to the credit card until the chair reaches the facility and is received. Once it is no longer in transit, the refund will appear within 72...

Anonymous
Anonymous

Soooooo if the item has been returned to their warehouse, simply call them, they look into and get you your refund back. What's the issue? Not really that hard, but of course,...

2.0
#1059436
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Bought a Netgear Arlo Smart Home Indoor/Outdoor Wireless High-Definition IP Security Cameras, White/Black, 2/Pack From these guys they told me it was a return,and everything was there and all reset they lied too me ,the customer who bought it registered it and the...
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Anonymous
Anonymous

So don't buy a return?

Anonymous
Anonymous

If it was within their return policy why didn't you return or exchange it? Seems that would have been the smart thing to do instead of pitching a fit. Lol

1.0
Port Alberni, British Columbia
I didn't like
  • Garbage
#1059038
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The rewards program at Staples for turning in empty cartridges is nothing but a joke. Do not believe what they say about getting rewards for this. I have turned in 10 cartridges a month for the past 3 months and have never received a reward. I have even purchased more...
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Anonymous
Anonymous

Did you read the rules of the reward program or simply "assume" you were following the directions. I get such a kick out of people who either can't read and understand rules a...

2.5
I didn't like
  • Rewards program
#1058130
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