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1.7 Based on 145 reviews
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  • Customers like
    • Helpful manager 3
    • Customer service reps 3
    • Manager tried to be helpful 2
  • Customers don't like
    • Waste of time 18
    • Poor customer service 9
    • Misrepresentations in listing 6

Hello, I placed this order on 12/20/2016. This was supposed to be a Christmas gift. The order was expected to be received on 12/23/2016. I did not receive it until 12/25/2016. When I contacted Staples on 12/26/2016, I spoke with Boni from Operations Support team. I had a very bad experience in talking with her. She was being irresponsible in providing an explanation on the reason for the delay and refused to provide an explanation. I still dont... Read more

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I paid staples to make and send out mailer thru eddm site , they got paid and I got nothing , they didn't prove they mailed them but because of being so big they win no matter what because they do a lot of visa transactions and visa makes a lot of money from them, staples can just do as they want and us little guys get taken to the cleaners and they build there wealth from this. it Is all about money to them not customer service , so I am done... Read more

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I WENT TO THERE STORE AND THEY HAD (2) BROTHERS PRINTERS SIDE BY SIDE 1 @149.99 AND THE OTHER 199.99 W/ 50.00 OFF, THEY WERE IDENTICAL SO I ASKED WHAT THE DIFFERENCE IS, I WAS TOLD THE ONE HAS A YEAR SUPPLY OF INK SO I AID I WILL TAKE THAT ONE AND THEN I FOUND THEY DON'T HAVE ANY BUT WE WILL SHIP IT TO YOU NO EXTRA CHARGE, I GET IT AND THERE IS NO EXTRA INK, I CALL THE STORE AND NOW THEY DON'T RECALL THE SPECIAL BECAUSE THEY HAVE A NEW SPECIAL(I... Read more

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I ordered a computer monitor and a cable on Dec 11 to give as a Christmas gift. I received the cable and not the monitor the following week. When I spoke with a customer service rep he told me the monitor was out of stock at the time that I purchased it. There was indication that the monitor was out of stock and I was told it would be shipped the following week. Instead of offering to help me purchase another monitor and ensure I received it by... Read more

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I went to staples kemptville today, pick out the one I wanted and a case but I was told they could not sell to me because the ones they have in stock are only for Boxing Day. What are people who want Christmas presents supposed to do. This seems like bad customer service and business sense. They would make more money on pre Christmas sales than on Boxing Day sales. Inventory planning for Christmas sales and Boxing Day sales should have been... Read more

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Just TRY and use the card they send you -- you will be in for quite a surprise. You CANNOT USE IT FOR GAS -- Walmart declines it.. It has "debit" plastered across the front of it, BUT their instructions(about 26 pages of them) state that you CANNOT use it as a debit card. OH, be sure to contact their "we HATE customers hotline" -- you cannot talk to a real person.. It's all TWIT chat or email -- there is NO ACTUAL HELP AT THE HELP LINK, just... Read more

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I wanted to buy a HP laptop during Black Friday. Store Manager told me it would still be available on (Cyber) Monday. On Monday, I walk into the store and purchase the item the price is still on display, the Store Manager tells me that while it is not in stock in the store anymore, it will be shipped to me. She charges my Credit Card, item is expected in six days. Four days later, while checking the item online, I see a CANCELLED sign. Store... Read more

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I could and should have bought a laptop from any other place. On Cyber Monday I placed an order with Staples. I got an email confirmation. The next day I get another email saying my order would be delayed. The next day another email saying the order would be delayed again. And then 2 days after that an email saying they did not have the laptop and "sorry for the inconvenience". So Staples prevented me from buying a laptop on Cyber Monday. Well... Read more

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Hello go over to Staples and buy Epson ink went home placed in printer and reading a not recognized code went back to Staples she told me no refund because it's open you can exchange only so I ask her what happens it this don't read she told me you have bad printer can't be error code would have read for all cartridges but I usually order online staples.com have no problem with the ink online reads immediately Read more

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Email thread below: From: Staples Sent: 11/29 Subject: Staples Item Not Available Dear Valued Staples Customer, We’re very sorry, but item 573623 LEXAR JUMPDRIVE LJDS5064GABNL 64GB USB 20 FLASH DRIVE PURPLE was no longer in stock when we were processing your Staples order number 9747273570. My reply Sent: 11/29 This item shows as active on your website, please fulfill this order as promised. From: "support@orders.staples.com" Sent: Wednesday,... Read more

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