Staples -Ups shipping center lost my package then declined to pay the amount insured!

First off. I would like to point out that staples is not a great place to work, so I very rarely come to their defense. With that said. I work in the copy center, which also deals with the ups drop center. I have heard many things said about other staples stores as well as other ups centers. Most bad. Just recently I worked with a customer whose package ups lost. As you said. Ups said to talk with us. I spent my entire eight hour shift, as the only person in that department, juggling phone calls, customers, ups customers, email and web orders, jobs in production, and on the phone trying to reach ups to deal with this customers lost package. I then stayed an hour late at which point the associate relieving me took over and finally reached ups. She then called the customer to inform them of all we had done and that ups would be in touch and continue the investigation.  

The reason I wrote all of this is to prove that not all staples associates are as bad as everyone is making us sound. My job is to make the customer happy and I would be very disappointed in any associate in my store if they acted any differently than myself. I'm sorry that you had a bad experience with ups, and yes, ups is to blame since staples didn't scan ur package at every checkpoint, but please don't blame every over worked, over stressed, and extremely underpaid and under appreciated staples associate.

Staples does not directly deal with the shipment of your packages. Staples is a UPS drop off location. UPS handles the pick up and shipment of your packages. For you to blame Staples for UPS's ignorance is not right, go to a UPS store and I bet the same thing would happen.

it sounds to me like ups got in contact with the receiver, who actually had you package... so how is this their fault?

I was just about to make the mistake of dealing with Staples! Thank you so much for saving me the grief!

Wow,I cannot believe this!And it took you 2 years to say anything.My calls and messages went unanswered and believe me when I say that there were many of them.Ohh,but you probably know that and you stole my daughter's PSP.Technically,it was UPS that delivered the package and they said that they left it at the door and later refused to pay me the insurance because Lynn Brown told them that she found the package and stole my PSP by ignoring my messages and calls.THIEF!!!!!! 

"Comments (14)  

1. Written by PSP repair service.com, on 24-10-2010 14:52  

 

I sure wish this person had told me what Staples was saying at the time as I've never had any contact with them at all. UPS on occasion but never Staple's. If this person's telling the truth it sounds to me like Staple's just made up a lie, that I "found the package", to save paying up on the insurance. I would have gladly provided a written statement to the contrary but I'm sure it's too late now. Lynn Brown - owner" 

 

 

I sure wish this person had told me what Staples was saying at the time as I've never had any contact with them at all. UPS on occasion but never Staple's. If this person's telling the truth it sounds to me like Staple's just made up a lie, that I "found the package", to save paying up on the insurance. I would have gladly provided a written statement to the contrary but I'm sure it's too late now. Lynn Brown - owner

I shipped a package from a Seattle Staples Store using UPS (late on a Monday), it was suppose to arrive in Calgary on Thursday of that week. Sure enough it never arrived in Calgary and UPS was unable to help and when I was able to get a hold of a representative they said it was shipped to Chicago and then to Calgary. They could not reroute the package and the package did not arrive until Wednesday of the following week. The hotel was kind enough to help us to hold the package and a UPS manager was kind enough to ship it next day delivery to Seattle, just in time for me to catch my flight. I bought insurance and now trying to get my shipping money back for their lack of on-time service in getting an important package to a client. UPS said I could not make a claim with them but only with Staples. Erg.

*** THE UPS!!!! AND STAPLES!!!!

We've had similar problems with this Staples-UPS clusterf*ck. We shipped 3 packages from a UPS counter at Staples...tracked them from MD all the way to Brockton, MA. Had two/three packages get delivered to the house and the third suddenly have a rescheduled delivery. When we called Staples, they said it's a UPS problem. When we called UPS, they said it's a Staples problem. I got through to a customer lack-of-support supervisor yesterday who told me I'm not the sender, Staples is, so they don't want to deal with me (they deal with Staples), and it's Staples problem not theirs. Explain to me how that's the case, when it's UPS that picked it up, scanned it in MD, NJ, RI, and then MA and lost it an hour from my house (not Staples). I fully expect this runaround to continue, and after reading the posts I fully expect to be completely screwed by both parties. But what they should expect is a formal complaint filed wherever I can (Customer Support at both companies, BBB...wherever), and complaints to whomever I can reach as an audience. This is totally unacceptable.

It appears Staples continues this practice. I paid for insurance on an item and UPS destroyed it. The person recieving the package tried to blame me for the destroyed package, and I even had to pay Staples $10 to get the package back! Then I filed a claim, they rejected it, I filed again, they accepted and I had to send paperwork. Then Staples says they got the paperwork, then the following week says they lost it, then they found it, then they submitted to UPS, then UPS needs more info, then UPS is OK and I should get a check in 4-6 weeks, then they need more info, then everything is OK, then I need more info again..... Just a big run-around. Now they need proof of what I paid, not what I insured it for.... It is obvious they do not want to pay out on the claim. They expect I will give up. BUt they don;t know me. I will call every freakin day until this is resolved. If I have to call every person at Staples, I will, they will all know me personally. This is no way to treat customers.