Staples Computer Service Warranty

I purchased an HP desktop computer from Staples two years ago along with a three year extended warranty plan.What a nightmare if you actually have to use it!

My computer needed to have the front USB ports replaced (they actually wore out!!!). A simple fix, or so I thought. I took the computer in to Staples, they said they could fix it on-site. After three days, and several calls (with long hold times), the store calls me and says they are not authorized to repair the computer and I needed to schedule an in-house service reapir.

This may seem convenient, but it takes them several days to order the part, schedule a call, and actually show up on your doorstep. After 6 days dealing with this, my computer is still not repaired.

Don't buy the exteneded service plan; it will make you angry and frustrated.Take your computer and have it fixed at a local repair shop- it will save you a lot og grief and time.

Report Comment

More Review Details

Product or service
Extended Warranty Plan
Review category
Desktop computers
Review rating
1 out of 5
review #243410
Had an experience with Staples? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Apr 13, 2012 #465486

So you got the value of the item at the present time. If your car broke down will the insurance company pay you how much you paid at time of purchase or what they feel its worth now.

0 0 Reply

Apr 13, 2012 #465438

They deemed my laptop unrepairable. They will only give me a gift card for a third of what I paid for it. Its still under warranty. No computer and 300$ .....hmmm seems like they came ahead

0 0 Reply
Elk Grove Customer

Nov 09, 2011 #371669

I had the same problem. On hold waiting for tech support for over an hour. On day 3 still trying to get computer repaired. On hold with tech support again because system restoration didn't work. Still trying to find out what is wrong and get it fixed.

0 0 Reply
Staples Tech

Sep 24, 2011 #349275

Did you call the warranty number? That is why you paid for it...

0 0 Reply

Jul 28, 2011 #319772

this may be your problem:

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Staples. However, many companies do monitor reviews on our site.

You were reading a complaint about Staples.
Filing a new complaint about