I purchased an HP desktop computer from Staples two years ago along with a three year extended warranty plan.What a nightmare if you actually have to use it!
My computer needed to have the front USB ports replaced (they actually wore out!!!). A simple fix, or so I thought. I took the computer in to Staples, they said they could fix it on-site. After three days, and several calls (with long hold times), the store calls me and says they are not authorized to repair the computer and I needed to schedule an in-house service reapir.
This may seem convenient, but it takes them several days to order the part, schedule a call, and actually show up on your doorstep. After 6 days dealing with this, my computer is still not repaired.
Don't buy the exteneded service plan; it will make you angry and frustrated.Take your computer and have it fixed at a local repair shop- it will save you a lot og grief and time.
More Review Details
- Product or service
- Extended Warranty Plan
- Review category
- Review rating
- 1 out of 5
You May Also Like
- "Marina, California Best Buy, about July 15th, 2012: 1. 6 months after my computer purchase, my computer wouldn't switch on. I turned it into the local Geeks and they saw..."
- "I was facing problems with my AOL email account and got on Google to get a phone number for AOL. I somehow got the number 888-684-0619 to call. I called..."
- "I got my order on 4/1/2016, I bought 20 iphone SE 64gb for $5,980 fedex delivered in 1 day. I also got my 10 ipad pro's on 4/1/2016. I am very happy..."
- "Not as bad as I thought it was gonna be... Ok so this one I did not like it wasssss similar too the add except very cheeeeeaaaap material t- shirt..."
- "Bought a genuine leather couch drastically marked down. If their is leather on this couch it's probably holding the hinges together . After having it less than year..."
- "I purchased my PetPlan dog plan on June 9, 2009, pre-paid for quarterly coverage and was charged after the 24 hour hold on June 10, 2009. A few weeks later..."
- "This company employs idiots! I'm half asleep first of all when they show up. So I ask them to let me put on some clothes and to just give me..."
- "I love her!! She's so nice !need more ppl like her !..."
- " We had reservation for Wednesday night August 17th 2016 at Motel 6 Nashville TN by the airport. We were disappointed by the old beds, old room but decided to stay...."