I purchased an HP desktop computer from Staples two years ago along with a three year extended warranty plan.What a nightmare if you actually have to use it!
My computer needed to have the front USB ports replaced (they actually wore out!!!). A simple fix, or so I thought. I took the computer in to Staples, they said they could fix it on-site. After three days, and several calls (with long hold times), the store calls me and says they are not authorized to repair the computer and I needed to schedule an in-house service reapir.
This may seem convenient, but it takes them several days to order the part, schedule a call, and actually show up on your doorstep. After 6 days dealing with this, my computer is still not repaired.
Don't buy the exteneded service plan; it will make you angry and frustrated.Take your computer and have it fixed at a local repair shop- it will save you a lot og grief and time.
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- Product or service
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- 1 out of 5
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