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Home  »  Consumer Reviews  »  SERVICE  »  Staples and their Warranty Subscription
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Staples and their Warranty Subscription
Apr 20, 2008
Staples complaint by May82378
i own mio c310x and i just purchased mio update and try to install it. however after many attempts it will not recognize the usb cable and after using different computers it still gave the same error. I reset the gps and turn it on and asked to re-install the original program which i try but it kept asking for the serial number and again it will not recognize it. I called Staples where I had purchased the equipment and the 2 year warranty. They prepare a case # and asked me to send it to Cyber Test for repairs. After 2 weeks I received the gps unrepaired. As per their report the it was unrepaired due to fatal software crash and the warranty does not cover it after only having the gps for 1 year. I call Staples store and they will not replace the equipment. They suggested to contact the manufacture to see if you they will replace it or have it fix. I am very dissapointed with Stpales store and their warranty department. If a warranty is still in good standing it should be fixed or replaced with no ifs or buts.

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