• Helpful manager2 votes
  • Manager tried to be helpful1 votes
  • Customer service reps1 votes
  • Waste of time10 votes
  • Misrepresentations in listing6 votes
  • Did not have advertised product5 votes
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  • From mobile
  • Staples
  • 2 hours ago
  • by anonymous
  • #627486

Bought epson 410 printer worst product ever. Junk should not be sold. Add comment

  • 8 hours ago
  • Advertisements and Cons
  • 4

The check-out employee did not want to honor the advertised price-match guarantee ("[of] any competitor with online and retail stores--plus Amazon") because I could not prove that the competitor, whose item was listed on and fulfilled/shipped by Amazon, had both an online AND a physical retail store. I said that the ad was misleading. The employee did not seem to understand and suggested I... Read more

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  • 2 days ago
  • Laptops and Tablets
  • Sydney, Nova Scotia
  • Surface Pro
  • 4

So, I bought the extended two-year warranty, and last week the power cord / adapter broke, and I could not charge the Surface. I called Staples and they proceeeded to tell me that the power cord was not covered under the warranty, as it is just an "accessory," like ear buds. No!!!! Obviously if I can't charge the tablet, I can't use it! I was in the middle of writing papers for university and... Read more

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  • Apr 18
  • Accessories and programs
  • Rochester, Michigan
  • Coupon
  • 1
  • 1
  • 32

I have purchased printer, printer ink, supplies at Staples for a long time. I try to use coupons. When the coupons are for online & phone purchase, I ask the manager if they will honor it in the store ( my preferred way to shop ). They have always said yes. The last time I went there, the manager declined the use of it. When I said I'll buy that I could buy my ink somewhere else, he gave me a... Read more

Was this review helpful? 0 1

  • Apr 16
  • Accessories and programs
  • Bowling Green, Kentucky
  • Return Policy
  • 17

I changed net provider companies for a better signal . So i did not need or open the wifi signal booster i had purchased 30 days before for 120 dollars. When i bought it i told the salesman my problem and he said if i did not use it bring it back. I took it back today and was told since it was over 14 days there was nothing they could do. I asked for the manager and she stated the policg is on... Read more

Was this review helpful? 0 1

  • Apr 15
  • Accessories and programs
  • Nanaimo, British Columbia
  • Printer
  • 2
  • 2
  • 15

Had a horrible experience with the Aulds Rd Nanaimo store. I am in a rush to get some business cards. The online ordering states 5-7 business days for 2-sided cards which is too long, so we went in to physically hand someone the image files. They just walked us through the online system on their workstation again... no in-store handling, it would still need to go to the printing hub. So we bought... Read more

Was this review helpful? 0 3

  • Apr 13
  • Products
  • Brooklyn, New York
  • Staples Correction Tape
  • 8

purchased the staples brand correcting tape for $4.50,both pieces where mfg defects and visibly not used with original packaging,cashier tested and confirmed defect,they will not exchange but offered refund of $1.00, Store Manager was unable or unwilling to help,so much for the money they spend on building an image,they do a lot better using the money improving their merchandise or training their... Read more

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  • Apr 01
  • Computers
  • York, Maine
  • Protection Plan
  • 38

I purchased a computer through Staples along with their No-Risk Protection Plan. The plan claims you'll receive a Staples Cash Card for the full original purchase price of the No-Risk Protection Plan if you don't use it. I did not use the plan. I registered my product & when the plan reached the required request time to get the Cash Card as promised, I was denied. Staples claims that... Read more

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  • Mar 31
  • Professional Services
  • Sparks, Texas
  • Photo Copy Service
  • 22

I was at the Stone Mountain staples and went to the copy and print center and the woman working behind the counter was very rude and she would not accept my photo copy off my disk drive because she said that it was copy written which it is not this came from my own camera. So she told me I needed to go back and get the camera that it came from because she does not believe it.I am a good... Read more

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  • Mar 23
  • Customer Service
  • Sevierville, Tennessee
  • Seller
  • 1
  • 1
  • 41

When placing a call to Staples to obtain more 'paper' boxes; the man taking the call stated they do not give them out. I mentioned that I in the recent past, have gotten many by coming in as they are being emptied. His negativity continued; asking for the manager I hear him say "this *** woman . . ." He then disconnects the call. I have traded at this store since it was built; this kind of... Read more

Was this review helpful? 0 1

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