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  • Customers like
    • Friendliness of the cashiers2
    • Helpful manager2
    • Manager tried to be helpful1
  • Customers don't like
    • Waste of time11
    • Misrepresentations in listing6
    • Poor customer service6
  • From mobile
  • Staples
  • Jun 24
  • by anonymous
  • #655711

Ordered something online its the wrong part and they tell me I can't return it I can only do it with 10 am to 5pm I work that time worst place to order something online Add comment

  • Jun 15
  • Computers
  • Cleburne, Texas
  • Staff
  • 30
  • REVIEW RATING 4/5

Cleburne texas staples, the copy center employee named Bill said he didn't have time to make 6 black and white copies for me since they stopped taking orders at 6:30 and here it was 10 min before closing. I looked around for that posted info but didn't see it anywhere. Finally a young lady from the register area came over and whipped the copies off in a few seconds. I told her thank you and told... Read more

Was this review helpful? 1 2
  • From mobile
  • Staples
  • Jun 12
  • by anonymous
  • #649120

I purchased the only digital picture frame in the store. Apparently it had been returned since it was broken, covered in fingerprints, and all inside packaging torn. The salesperson was aware that I was from out of town and pressured for time, I was not informed that it had been a presold item Add comment

  • Jun 09
  • Computers
  • Burlington, Ontario
  • Online Order
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

I placed an order online. I received an email to let me know when the delivery would be. I took the day off, then checked the Status of the delivery online. The Status said "ON DELIVERY" so I waited most of the day and nothing came. I went to Chat over the internet and the person said it was not coming today. It would be there tomorro. WELL... I DIDN'T HAVE TOMORRO OFF.. I LOST $250 FOR... Read more

Was this review helpful? 0 1

  • Jun 07
  • Desktop computers
  • Dallas, Texas
  • Computer Repair
  • 25
  • REVIEW RATING 4/5

Took my computer into the Preston Road store in Dallas for repairs with a hard drive error code. Spoke to tech who said they would install hard drive free if purchased in store starting at $59 but needed to check it out (said did not want to go over $100 as I would purchase new). Called back and he said good news not hard drive just needed a virus scan. Came to pick it up and it was $162. Two... Read more

Was this review helpful? 0 0

  • Jun 06
  • Computers
  • Woodland Hills, California
  • Online Order
  • 17
  • REVIEW RATING 4/5

I placed an order and then cancelled it twice. Then I placed it a third time. The price of the purchase as stated on the site and also discounts changed each time. Also, the staples web site is not able to calculate sales tax; they quote an "estimated tax" online on the order confirmation panel; then when you get your email confirmation email the tax has changed. I placed this order three... Read more

Was this review helpful? 0 0
  • From mobile
  • Staples
  • Jun 03
  • by anonymous
  • #644999

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales person, they pointed a finger and said 'The printers are over there.' That is why I shop Office Supply. Add comment

  • Jun 02
  • Products
  • Port Charlotte, Florida
  • Smoker Grill
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

I bought a computer and a smoker on Staples website on black Friday that was supposed to be 12 months no interest financing. The smoker arrived in a plain brown box and had a seal missing. I had to return it and wait for them to send me a new one. It arrived also in a plain brown box. Makes me wonder if it was refurbished or a former return. The computer arrived and the camera was not... Read more

Was this review helpful? 0 0

  • May 24
  • Computers
  • Markham, Ontario
  • Staff
  • 33
  • REVIEW RATING 4/5

I initially called the staples location closest to me trying to figure out if something i bought was still under warranty. After calling.....and im not joking....23 times i eventually hung up and drove in. Once inside i decided im gonna call the location to see what the employees do when the phone rings. There were 0 customers that i could see and 0 employees that i could see. i literally could... Read more

Was this review helpful? 1 0

  • May 22
  • Customer Service
  • Etobicoke, Ontario
  • Online Order
  • 29
  • REVIEW RATING 4/5

EVERY TIME WHEN I PLACE AN ORDER WITH STAPLES THEY NEVER DELIVER ON TIME. THEY PROVIDE THE WRONG DELIVERY TIME JUST TO BOTHER THE CUSTOMERS. IN FACT THEY EXPECT CUSTOMERS TO WORK ACCORDING TO THEIR DELIVERY TIMING. POOR DELIVERY SERVICES AND POOR CUSTOMER SERVICE. THEY DELIVER THE WRONG PRODUCTS EVEN DON/T UNDERSTAND THAT PICKING UP THE WRONG PRODUCT IS THEIR RESPONSIBILITY. THEY PICK UP OR... Read more

Was this review helpful? 1 0

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