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  • Customers like
    • Helpful manager2
    • Friendliness of the cashiers2
    • Wide selection of products1
  • Customers don't like
    • Waste of time15
    • Poor customer service8
    • Misrepresentations in listing6

  • Jul 30
  • Other
  • South Lake Tahoe, California
  • Worst Customer Service Ever
  • 10
  • REVIEW RATING 4/5

I was just told I can Not buy a printer at the Staples store here in South Lake Tahoe... The lead cashier/manager refused to even allow me to ask a question regarding the printers. BECAUSE - It was 5 minutes until they Closed for the night (8 p.m.). My Goodness... I really needed to make color copies from the lap top I bought at this store a couple Christmas's ago, one of my children needs a new... Read more

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  • Jul 29
  • Computers
  • Bentonville, Arkansas
  • Poster & Banner Printing Services
  • 9
  • REVIEW RATING 4/5

Yesterday I went to the Rogers, arkansas store to see about getting 15 posters printed and mounted on foam board and two banners made. The gentleman was very helpful and I felt very confident that I would get my materials on time and well done. I have had many projects done at various Staples stores around the country and had high expectations. Today I went back to add one additional banner and... Read more

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  • Jul 28
  • Laptops and Tablets
  • Ottawa, Ontario
  • Staples Return Policy
  • 12
  • REVIEW RATING 4/5

I bought a tablet at Staples in Ottawa 3 weeks ago and was told that I had one month to return it if there was anything wrong with it. I noticed right away that the charge plug did not fit into the slot tightly but it seemed to charge just fine. Then one night it did not charge so I decided to take it back. I had my receipt but they had to have 3 people look at it. Then they called the... Read more

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  • Jul 28
  • Computers
  • Mount Pleasant, Texas
  • 7
  • REVIEW RATING 4/5

Bought Office and the product code was invalid. Returned for the exact same product and again product code said invalid. After calling Microsoft they confirmed the code was invalid so I purchased directlu online. Staples is refusing to return only exchange for the exact product. Otherwise they offered to charge an additional 30 for a computer tech to install. Very unhappy with the outcome... Read more

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  • Jul 28
  • Customer Service
  • Laurel, Maryland
  • 7
  • REVIEW RATING 4/5

Horrible customer service in the store. Know one ever asked did I need assistance. Manager acted like I was bothering her with my inquiry. Horrible customer service on the phone, was given incorrect information. I was told they didn't have something, when there were literally 16 in plain view when I arrived. Horrible on-line "chat" help. She told me "No" to everything I inquired about but had NO... Read more

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  • Jul 28
  • Accessories and programs
  • Murfreesboro, Tennessee
  • Osgood Computer Chair
  • 8
  • REVIEW RATING 4/5

I am one more disgusted customer. I bought a computer chair 12/29/14 ad the Staples in Murfreesboro and bought the waranty they offer thru Square Trade. My receipt says "Exchange Price Match". They have given me a run around. I do not want to talk to them on the phone anymore. Cannot understand them and they put me off on Staples and they sent me a part for my chair since it wobbles. I do... Read more

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  • Jul 27
  • Media
  • East Point, Georgia
  • Copy Center
  • 11
  • REVIEW RATING 4/5

I go to Office Depot at least twice a week to print color copies for 5 x 7 displays. They get me in and out ALWAYS in 30 minutes or less. I thought I would give Staples a shot today and let me say they are absolutely terrible! First, I had to wait for my copies that cost a lot more than Office Depot and second and more critical is that once they printed my signs, they told me it would be 1... Read more

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  • Jul 27
  • Laptops and Tablets
  • Solihull, England
  • 4
  • REVIEW RATING 4/5

My 80 year old father purchased a HP laptop and has had it for less than 4 months. It keeps locking up intermittently and the only way to turn it off is to take the battery out. Staples had it for 3 days and called to say it had been sorted .....however it locked up again within 1 day of using it. He returned to staples only to be told sorry it will have to go to HP for 30 days !!!! I on his... Read more

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  • Jul 25
  • Laptops and Tablets
  • Hackensack, New Jersey
  • Laptop
  • 10
  • REVIEW RATING 3/5

I was a frequent user of Staples until the events that happen to me at the Hackensack, Ave, loc. Hackensack, NJ store. I only wanted to purchase an inexpensive laptop for a 12 year old and could not get any assistance in your Hackensack, NJ. The 1st time, I stood waiting for assistant about 45 min then when assistance, came, he was trying to sell me a product w/o a box and stated I had to wait... Read more

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  • Jul 24
  • Products
  • Pencil Sharpener
  • 7
  • REVIEW RATING 3/5

I ordered replacements blades for my pencil sharpener on 7/21/15. This is e-mail correspondence i received since placing the order. 7/23 my order was shipped. 7/23 notified my order has been delayed, 7/23 adjustment reshipped,7/23 order delayed, 7/23 sent e-mail to customer service about frustration.7/24 got response from customer service after researching my order, it will be shipped and be... Read more

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