2.0
  • Helpful manager2 votes
  • Friendliness of the cashiers1 votes
  • Manager tried to be helpful1 votes
  • Waste of time9 votes
  • Misrepresentations in listing6 votes
  • Did not have advertised product4 votes
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  • Mar 23
  • Customer Service
  • Sevierville, Tennessee
  • Seller
  • 1
  • 1
  • 19
  • REVIEW RATING 3/5

When placing a call to Staples to obtain more 'paper' boxes; the man taking the call stated they do not give them out. I mentioned that I in the recent past, have gotten many by coming in as they are being emptied. His negativity continued; asking for the manager I hear him say "this *** woman . . ." He then disconnects the call. I have traded at this store since it was built; this kind of... Read more

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  • Mar 22
  • Computers
  • Los Angeles, California
  • 6
  • REVIEW RATING 4/5

Every time I go to the same Staples store I am ready to purchase my items only to see that they are not ringing up at the advertised price in the store. I am told that it is the sale price from the previous week and then they act annoyed that I no longer want the product. This has happened to me four times in the past three months. Learn to change your promotional tags so you don't get mad and... Read more

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  • Mar 17
  • Appliances and Electronics
  • Shredder
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Purchased on 13 Jan 2015 at Torrance CA store; cost $34.99 with $10 rebate which the store knew nothing about AND I have yet to receive 2 months. The $10 won't kill me however the shredder was used exactly twice and stopped. No credit cards. paper-clips or staples fed into it. Phoned the store to exchange and have been advised I missed the deadline to return and, of course, if I'd purchased their... Read more

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  • Mar 17
  • Accessories and programs
  • New York, New York
  • 1
  • 1
  • 22
  • REVIEW RATING 3/5

Ever time I try to give them business they make an excuse why they cant price match. Then they send me a thank you for buying a product and please review (BUT I never bought the product.) Recently I went to dupe an order that I had originally ordered a week before. They raised it by close to 1000 dollars and told me they cant do anything about it. I have over 600 dollars in staples rewards so... Read more

Was this review helpful? 0 1

  • Mar 17
  • Appliances and Electronics
  • Center Harbor, New Hampshire
  • Tcl Television
  • 14
  • REVIEW RATING 4/5

I found a TV that I wanted on the Staples daily deals section of the website. Great price, good reviews ... how could I lose on this one. Well, the product showed up and was not even the same brand of TV. It was supposed to be a TCL with 120Hz and Roku. The one I received was a Proscan, 60Hz and no Roku and any feature added for streaming video. Very annoyed and felt taken advantage of at that... Read more

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  • Mar 16
  • Computers
  • Winnipeg, Manitoba
  • Laptop
  • 9
  • REVIEW RATING 4/5

Bought laptop with extended warranty and had lots of problems with computer. Alway took 3 or 4 weeks to get back. 1 and half years into 2 year extended warranty the hinge bolts came out and cracked screen from the inside. Staples told me that it needed accidental insurance on it because I should not of opened computer. If the bolts did not come out, the screen would not of broke. So much for the... Read more

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  • Mar 06
  • Accessories and programs
  • Pawtucket, Rhode Island
  • Printer
  • 1
  • 1
  • 24
  • REVIEW RATING 3/5

I Bought a printer with the warranty plan at staples and few months latter my printer stopped working And they did nothing only told me they would give me the warranty money back . So disappointed because when you buy something they tell you with the warranty is cover and when things happen they don't do or fix anything and say its not cover . What a waste of money I'm stuck with a non working... Read more

Was this review helpful? 0 1

  • Mar 02
  • Internet
  • Port Chester, New York
  • Onsite Computer
  • 18
  • REVIEW RATING 4/5

The onsite computers are always extremely slow and leaves a customer wondering whether this is done deliberately in order to generate more revenue. I needed to print one page from my email and ended up spending $3.00 because of the long time it took to download each page. Also, you click on something and there is no reaction either, prompting me to sign out and sign back in. Then it worked. The... Read more

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  • Feb 28
  • Laptops and Tablets
  • Asus Laptop
  • 34
  • REVIEW RATING 3/5

I had acquired a high end ASUS laptop through staples for college. Upon buying it the person at cash convinced me that the extended warranty plan was with ASUS themselves, and not Staples, which is what I wanted. A year later I was having so much trouble with the computer that it was nearly impossible to do anything, so I brought it in. They insisted that no, it was with them, and I had to give... Read more

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  • Feb 26
  • Laptops and Tablets
  • Nacogdoches, Texas
  • Laptop
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

Okay, I bought a laptop for my son that had a $50 rebate on it. I got some printer paper that had a $4 rebate on it as well, but obviously I was more concerned with the fifty bucks. I got my receipt, and asked them how to collect the rebate. The EasyTech associate, who had started treating me like dirt the second I said I didn't want their warranty, said all the info was on the receipt and... Read more

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