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1.6 Based on 113 reviews
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  • Customers like
    • Helpful manager 3
    • Customer service reps 3
    • Selection and products 2
  • Customers don't like
    • Waste of time 17
    • Poor customer service 9
    • Misrepresentations in listing 6

I took my tablet in to have a virus removed from IE. Nothing else was wrong. After 2 days of trying to find the problem, and they still did not know what was wrong, as they use an outside source, I picked it up and they forgot to put the pen with it. They claim I lost it in the parking lot. The sales person would not even talk to me because she was so busy with other customers. I don't do a lot of shopping at Staples, but from previous... Read more

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Needed Quickbooks for Mac. Rude Manager, toward employees and customers. I have been a long time customer, but no longer can deal with the service. Went to Best Buy, where I received exceptional Service. I will be going to other places, which are further away for my office supplies. I have seen Staples stock on shelfs and customer service gradually go down hill but today was the worst. And now I understand why we have just recently... Read more

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I went to the store and ordered and paid for 2 lawn signs to advertise for a church fundraiser and was told the signs would be delivered within 3 business days. A week later, I called the website number and was told that the order didn't go through because I'd never paid, which wasn't true - I had my receipt and called my credit card company. The next day, I went to the store and was told that it appeared that I hadn't paid and that delivery... Read more

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Thought Staples would be a reputable place to take our pc for servicing rather than some unknown. WRONG! They charged us $400.00 for the service and we got back an unusable pc. After speaking with Telus they gave us all the details Staples made. Called Staples and they were apologetic and said they would recitify with a lovely Norton included (which we didn't need) and the promise they would investigate. Went back and found the investigation was... Read more

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I am just disgusted with their customer service - or I should say lack there of... But I guess I am not the only one looking at their reviews. One star out of five? I have to say I completely agree. I paid online for a printing service - they called me back the next day to tell me that they could not do. I have to waste time time going to the store to have them refund my money. They sure didn't seem to have a problem taking my money online but... Read more

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  • From mobile
  • Staples
  • May 11
  • #845655

My package was 12 lbs and 8 oz and got charged for 20lbs package? Hmmm... That's not right! I want my money back!!! Add comment

My experiences with Staples have been pretty disappointing. I've never once came out of one of their locations feeling satisfied. The products they sell at the stores are great, but somehow I think employee morale is way off. The way customers in the store are treated can only be called empty and soulless. When you enter the store, you are expected to hear and feel a warm greeting, but instead you are stared at intensely, with a bland atmosphere... Read more

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Had packages for UPS and USPS, so thought I'd drop both off at Staples to save time. No problem with pre-printed UPS label, but took almost 15 minutes for USPS and it turned out Staples doesn't offer some of the cheaper USPS shipping options. They also made me enter my own data, which took forever as the clerk helping me was simultaneously helping four other customers and had to keep coming back to me as I had never used their system and had... Read more

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Staples and UPS really sucks. I really needed to ship an item back to the manufacturer for repair, so I went to Staples because I could buy a box and ship at the same place. NEVER EVER AGAIN. From now on it is Post Office or FEDEX. The item only weighed 3.9 pounds, they nearly tripled it to 11lbs for shipping. they couldn't even pack it right. They fumbled around for packing items and had to cut the box down to do it. It only cost me about $6 in... Read more

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They promised us, to help us to set up the shopping list, give us special pricing, give us quotes, come to the office, etc. We had a problem and called and emailed our account manager, we called customer service and been promised somebody would call us back. I have been waiting for a response for more than 3 weeks, every time I email I don't get an answer. And if I call I been told they are sorry they can't help me with this matter, but somebody... Read more

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