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  • Customers like
    • Helpful manager2
    • Friendliness of the cashiers2
    • Wide selection of products1
  • Customers don't like
    • Waste of time15
    • Poor customer service8
    • Misrepresentations in listing6

  • Aug 21
  • Computers
  • Southington, Connecticut
  • Staples Copy And Print
  • 43
  • REVIEW RATING 4/5

My husband printed out 5 copies of a family history book to take to our family reunion which was being held in New Jersey. Last year we did 2 copies and the employee at the Staples on the Berlin Turnpike was great and did a beautiful job putting these books together. This year we were making 5 books to bring to the reunion to be raffled off to family. We went back to the Berlin Turnpike and of... Read more

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  • Aug 19
  • Other
  • Newark, New Jersey
  • 1
  • 1
  • 19
  • REVIEW RATING 3/5

I went in my local store to make some copies. The system was down and I was told the tech was on the way 9am in the morning. I was not driving and the customer service rep told me to go to West Orange, NJ. How can Staples not be able to make a copy in the middle of the week. The manager could have offered me something for my inconvenience. He looked the other way as I walked out the door. This is... Read more

Was this review helpful? 0 3

  • Aug 18
  • Other
  • Manhattan, New York
  • Staples Copy Service
  • 15
  • REVIEW RATING 4/5

last Saturday 8/15 at around 5.30pm I went to this store to cut two bunches of paper, a type of cutting that requires a cutting machine.the girl that does this job said the charge is $2 per bunch, a total of $4.she started with the first one just to realize after making a small damage to it that the machine she used cannot handle this job. she said she will do the second bunch on another... Read more

Was this review helpful? 0 0

  • Aug 09
  • Computers
  • Malden, Massachusetts
  • Staples Printing Services
  • 46
  • REVIEW RATING 3/5

I have been trying to get 3 pictures printed from my tab for 2 weeks. Every time I go to any staples there are 10 people at the tech counter and one befuddled employee. Nothing appears to be getting done, just movement. I looked over to the far corner and see what might be 2 employees at the same counter, waiting to ring up anyone buying a pencil. I figured people who work at Staples must be... Read more

Was this review helpful? 0 1

  • Aug 06
  • Appliances and Electronics
  • Houston, Texas
  • Staples Online Order
  • 25
  • REVIEW RATING 4/5

Worst company, never buy online anything from them. Placed order twice. On the delivery data when I called them to check when do I receive the order, they told me it is delayed. Then nothing and called again I am told order cancelled because of some random checks. I asked what are they and why do you cancel, they say some information missing. Then why didn't they call me to get the information... Read more

Was this review helpful? 1 0

  • Aug 04
  • Accessories and programs
  • Tampa, Florida
  • Laptop Case
  • 24
  • REVIEW RATING 4/5

One of the managers at the store in Morganton, Kendal, was beyond rude to me an my family when we went to buy a laptop case. She acted as if we were ignorant to the fact that there are different brands of cases and continued to belittle us even as we were walking out the door. We said we would come back the next day when another manager could help us and she said she would leave a note for the... Read more

Was this review helpful? 0 0

  • Aug 03
  • Desktop computers
  • Auburn, New York
  • Computer
  • 23
  • REVIEW RATING 4/5

I tried to purchase a desktop computer that was in the Staples Ad for 3 weeks. Every time I went to the store or tried to order on-line it was out of stock. The Ad the following week had the same computer for 50 dollars more. I went to the store and complained.. They offered me the same computer at the price of the previous week. They ordered me the computer on line and it was confirmed to be... Read more

Was this review helpful? 0 0

  • Jul 30
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • South Lake Tahoe, California
  • Printer
  • 36
  • REVIEW RATING 4/5

I was just told I can Not buy a printer at the Staples store here in South Lake Tahoe... The lead cashier/manager refused to even allow me to ask a question regarding the printers. BECAUSE - It was 5 minutes until they Closed for the night (8 p.m.). My Goodness... I really needed to make color copies from the lap top I bought at this store a couple Christmas's ago, one of my children needs a new... Read more

Was this review helpful? 0 0

  • Jul 29
  • Computers
  • Bentonville, Arkansas
  • Staples Copy And Print
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

Yesterday I went to the Rogers, arkansas store to see about getting 15 posters printed and mounted on foam board and two banners made. The gentleman was very helpful and I felt very confident that I would get my materials on time and well done. I have had many projects done at various Staples stores around the country and had high expectations. Today I went back to add one additional banner and... Read more

Was this review helpful? 0 0

  • Jul 28
  • Laptops and Tablets
  • Ottawa, Ontario
  • Staples Return Policy
  • 1
  • 1
  • 39
  • REVIEW RATING 4/5

I bought a tablet at Staples in Ottawa 3 weeks ago and was told that I had one month to return it if there was anything wrong with it. I noticed right away that the charge plug did not fit into the slot tightly but it seemed to charge just fine. Then one night it did not charge so I decided to take it back. I had my receipt but they had to have 3 people look at it. Then they called the... Read more

Was this review helpful? 0 2
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