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  • Dec 14
  • Software
  • San Jacinto, California
  • Software Package
  • 17
  • REVIEW RATING 5/5
Staples canceled my rebate on downloaded software because the UPC number was incorrect.
1 of 2

Staples offed a rebate on an product identified only by its "item number" (1204258) The product is a software package delivered by download and enabled by a registration key delivered by email. When I tried to exercise the rebate on my purchase of the identified product I was told that my rebate request was rejected because the product didn't have the correct UPC number. For the "life of me" I... Read more

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  • Dec 13
  • Computers
  • Redmond, Washington
  • Charger Set
  • 14
  • REVIEW RATING 4/5

I ordered online a charger. I suppose to come to Staple store on Redmond way, in Redmond to pick it up. I ordered on December 2. It is supposed to come to store on Dec. 10. When I order they sent an email saying that I wait for the email telling me the item is ready and I should bring the email copy and ID to pick up. I followed the tracking information. On Dec 9, the tracking information says... Read more

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  • Dec 12
  • Products
  • Corvallis, Oregon
  • Supplies
  • 11
  • REVIEW RATING 4/5

An order for shipping supplies was ordered from Staples by phone and promised for a week later delivery. When the promised delivery date came I called the Staples Customer Service Center to inquire about the delivery status. The person I spoke to said the order had been canceled. I asked why I was not notified and she said they do not notify of order cancellations. I own a retail establishment... Read more

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  • Dec 10
  • Online Shopping
  • Seattle, Washington
  • Office Supplies
  • 18
  • REVIEW RATING 4/5

Staples recently contracted out their delivery service to Postal Express. Ever since they did so, all my deliveries have been delayed multiple days to over a week for products promised in a business day. I have contacted their customer service on multiple days and was promised delivery on the same day. The latest promise was yesterday afternoon 25 minutes before closing. The CSA promised the... Read more

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  • Dec 08
  • Desktop computers
  • Corvallis, Oregon
  • Computer Repair
  • 38
  • REVIEW RATING 4/5

I took my computer into Staples because it crashed. They said fixing it would be no problem. The sales clerk talked me into buying the 1 year warranty. That supposedly covered all software and hardware problems. My bill was over 200 bucks. Less than a month my computer broke down. I figure ono problem. I got my warranty at Staples. I took it in and the sales clerk found the problem and... Read more

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  • Dec 06
  • Advertisements and Cons
  • East Longmeadow, Massachusetts
  • Itune Card
  • 26
  • REVIEW RATING 4/5

Staples advertised a Black Friday special for iTune cards, bought them, received email confirmation of order with estimated arrival date, several days later Staples cancelled my order - reason - no email address provided. Please remember I received an email confirmation of my order. Staples will not reinstate my order nor will they allow me to order at the same price/promotion amount they... Read more

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  • Dec 03
  • Products
  • Envelopes
  • 34
  • REVIEW RATING 5/5

On 11/24/14 I ordered two boxes of #10 envelopes from Staples because they promised to deliver them by 12/01/14. That's basically two business days with Thanksgiving included. These envelopes were absolutely needed on 12/01/14 for a project. I even printed off a Staples product release form for it to be released (left here) regardless if anyone was here. That form was hung on the door. It... Read more

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  • Dec 02
  • Computers
  • Cambridge, Ohio
  • Windows 8 Installation
  • 21
  • REVIEW RATING 4/5

Took my HP Envy laptop in for virus scan& cleanup, installation of Kaspersky Pure 3.0, and upgrade to Windows 8.1. That was13 days ago. They can't get 8.1 to upload &install though they told me each day that the programs were still installing. The promised phone calls "tomorrow morning" have never happened, as well as the "it'll be ready tomorrow" lies. The techs call off and no one is... Read more

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  • Dec 02
  • Computers
  • Cambridge, Ohio
  • Windows 8 Installation
  • 12
  • REVIEW RATING 3/5

They have my laptop...13 days now. They can't get Windows 8.1 to load properly &don't know why. Every day they promised it would be done "tomorrow" &promised a call in the morning...never happened. Techs have called off when I was promised there would be one there to wprk on my hp envy laptop. With the cost of kaspersky pure 3.0, virus scan &cleanup plus upgrafe to 8.1, I'm well over... Read more

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  • From mobile
  • Staples
  • Dec 01
  • by anonymous
  • #564363

Paid 1699 for a Microsoft pro surface 3 guaranteed delivery by 12/1 and it's still not here... Add comment

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