Staples Complaints and Reviews

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Staples
Main address: MA 1702
1-800-378-2753, ,
  • 410+7 mobile complaints
  • $120K claimed losses
  • $299 average
  • Show More
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  • Sep 06
  • Computers
  • Victoria, British Columbia
  • Sponsorship
  • 2
  • 2
  • 43

I am a professional writer & photographer and I made a beautiful Art & Photo Book with Staples on-line service. This really is an amazing piece of work and already I have interest in it by local people in Victoria, the tourism sector and book stores. But I cannot afford the initial investment to get a bulk order. I have been in talks with staff at STAPLES head office in Toronto for months... Read more

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  • Sep 04
  • Accessories and programs
  • Rochester, New York
  • Total Support Computer Package
  • 1
  • 1
  • 63

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this package with the assurance that help was "a phone call away." After installation, I learned that quick "tutorial" questions could be directed to the store, as their time allowed, but that the "Total Support" package was only for technical questions and virus problems. I also... Read more

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  • Sep 03
  • Computers
  • Laptop Repair
  • 25

Took my laptop computer into Staples because the DVD drive wasn't reading disks. 2 days go by and finally someone calls to explain that our graphics card is not working and that they don't know how to fix it. The grad ice card was working fine when I dropped it off. I was using it everyday before I dropped it off. Now we have to buy a new computer. Don't use staples for tech repairs. They are... Read more

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  • Sep 02
  • Computers
  • Coupon
  • 21

I ordered some items and a gift card online and used a coupon of 25 dollars off to this order. The sale went through and coupon accepted. The first two items arrived about 2 days later, and I had opened the software I ordered and installed onto my computer. Everything looks fine until someone from Staple phoned me after a week, saying that the coupon cannot be used because my order did not... Read more

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  • Aug 31
  • Laptops and Tablets
  • South Whittier, California
  • Printing Service
  • 16

Went to Staples and was going to get something printed from my iPad. They were unable to print it, then I tried to use my phone and it didn't work either, they said to use the computer at 30 cents per minute and 50 cents per copy.I said forget it and went to Office Depot where I had great customer service. They asked me to email it and then they printed it and charged 44 cents for 4 pages and I... Read more

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  • From mobile
  • Staples
  • Aug 30
  • by anonymous
  • #527695

Horrible copy and print centre never gets their orders done right and on time and this is the fourth time this month this monopoly has screwed me over with no care to the world ! Add comment

  • From mobile
  • Staples
  • Aug 29
  • by anonymous
  • #527538

Horrible customer service, incompetent manager, laughing at my face, not shipped as it's supposed to! Don't ever go there!best buy has a better service! Add comment

     

  • Aug 27
  • Computers
  • Markham, Ontario
  • Shredders
  • 36

I purchased a shredder on staples.ca and requested to ship to a staples store near where I live. I went to pick up the shredder at the store when I received a call from one of the manager saying it was ready for pick up. I'm waiting in front of customer service for the pick up.. I see the cashier chatting with a guy from electronics department while I wait a good 10 mins. for the pick up. Finally... Read more

Was this review helpful? 2 1

     

  • Aug 25
  • Accessories and programs
  • Acton, Massachusetts
  • Computer Mouse
  • 44

I went to purchase a computer mouse at the Acton MA store and had just over $5 left on a staples gift card. the microsoft mouse had a sign that said it was $15 - I bought that and a package of pencils and handed over the card and $20 - I was asked for more money and without thinking I handed over another $20 - then I saw the receipt and I had been charged $30 for the mouse! I exchanged it and... Read more

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  • Aug 22
  • Computers
  • Andrews, Texas
  • Delivery
  • 2
  • 2
  • 14

Package went out for delivery at 6:39am waited all day for it now it's 12midnight and still on vehicle for delivery. Ups always takes forever when I order something. Read more

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