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  • Customers like
    • Helpful manager 3
    • Customer service reps 3
    • Selection and products 2
  • Customers don't like
    • Waste of time 16
    • Poor customer service 9
    • Misrepresentations in listing 6

I am disabeled , elderly & was ignored , abused verbally & have a new computer that never got set up according to my wishes . Once the cash changed hands with my purchese I never got attention & was shuffeled from one associate to another & to this day am finding set up problems & am told too bad Because i didn't purchase an insurance policy . Why should I need an insurance policy for their... Read more

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I was shopping in the Dixwell Avenue, Hamden,Connecticut Staples store today. I requested that my receipt be emailed to me and was given a major attitude by the employee, and more shockingly the store manager, "Liz", who refused to provide her last name and was beyond rude and claimed that I had to pay for my $300.00 order before she could process a request for an emailed receipt. Because of her... Read more

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  • From mobile
  • Staples
  • 2 days ago
  • #783272

By far, the worst place to shop. There is never anyone on the floor to help and if there is, there knowledge base is very subpar. They tend to run away from their customers questions than ask if they need assistance. Add comment

Bought a giftcard from staples. Choose email delivery option. Received an email saying it was shipped. When checked to see if its shipped there is no information. Contacted customer service, no help. Refuse to refund the money (giftcard policy doesn't allow them to refund), refused to locate the giftcard. Ask me to contact www.giftcardmall.com even when I did business with staples not with... Read more

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Staples has dropped to an all time low. Their new sales strategy is "Let's hope the customer doesn't open the product for 14 days, and then when they open it and find out it doesn't work, they're stuck with it!" "That sounds like a great way to make customers happy." Well they got me! I'm stuck with a Staples "technology" product that doesn't work and it's been over 14 days. Staples you... Read more

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Went to Seabrook Staples to reset my samsung tablet turned away (u forgot your password I can't help you) Other tech (nice bearded guy) overheard and helped me reset in 2 min. Second time went to seabrook staplels with samsung tablet port problem Was totally ignored (bearded guy was not there) Tech blew me off Complained to manager who did nothing Good news went to Portsmouth store... Read more

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So I just went to get some copies and I took my sister who has a emotional support animal. The *** and rude security guard started making fun of the dog saying she's never seen such a misbehaved dog and kept talking *** with her co worker right in front of us. My sister was really hurt and offended so she told her if she wanted proof of the emotional support license and the security told her "no... Read more

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I purchased a replacement Surface Pro 3 on 1/24/15, picked it up on 1/25/15. While waiting for updates, I went to the back of the store to purchase pens. I was literally hunted down, and my possessions were searched for a "missing" keyboard that was eventually found within 5 feet of where the sales associate placed it. Without even looking for it, they blamed me for theft, and searched my... Read more

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Called linden NJ staples waited 15mins on the phone for a question on picking an item up. A girl picked up I couldn't understand her name. She clicked on me once she picked up. I called again I guess it was the same girl and she answered by saying hi! No thank you for calling staples, how can I assist you? It Would be the right way to pick up the phone! I asked to speak to the manger she said ok.... Read more

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I was checking online prices for USB extension cables, most of the ones online were going for about $4-$8 depending on the length of cord. When I called the Staples location closest to me they told me they had one in the entire store, it was nowhere near the length I had hoped for, not even really an average length of the ones featured online, and they told me it was $28 and some change at the... Read more

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