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1.7 Based on 130 reviews
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  • Customers like
    • Helpful manager 3
    • Customer service reps 3
    • Selection and products 2
  • Customers don't like
    • Waste of time 18
    • Poor customer service 9
    • Misrepresentations in listing 6

Scammed, harrassed by store employee. Falsified reports. NEVER in my life could one imagine the experience I had to go through. My private information was given by employee to others (non-employee). Totally set up. Voice mail, text message threats, and more. Thus far worst experience of my life! Innocent customer at the wrong place at the wrong time. What a shame! Do not put any of your real information on your rewards account fir your own... Read more

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i was in your owen sound store when i noticed you sold the last will & testament and living wills. i bought 2 of them and when i got home i opened the 1 and started to read it and found out its for vancouver BC laws and not ontario laws. i won't be traveling back that anytime soon or even to the cities close to me so wonder if there is a mailing address for refunds or credit.the simple question to you is why would you be selling the out of... Read more

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What a mess and the question is when and how soon this company would be history. Order on line, there are website issues. Suggest the product can be picked up inane hour. Go to the store no one understands what is going on. Finally you find a person who suggests that the product will be at the store 72 hours later. Go to the store to pick up. There is no human to talk to. every one busy doing nothing. Finally after 20 minutes wait you get the... Read more

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I am very upset about walking into one of your stores to be denied service. The gentleman that was supposed to help customers interested in laptop computers was not helpful at all. As a matter of fact. I didn't have any questions or need anything other than the laptop that I wanted to purchase. A person that is well at multitasking and taking care of customers needs to be in this position. If not training must be provided. I understand there... Read more

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The rebates- what a joke. I knew as soon as I arrived home with my purchase, that i would be lucky to get my rebate. Not only did the receipt not have an address or rebate number, it was extremely difficult to locate that information online. After sending all the originals. I was told via a postcard that the purchase was made out of the time frame...not true, I verified at time of prchase. Informed by barely understandable customer service... Read more

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We saw an ad for a Dell notebook in the Sunday ad. Went into the local Staples and saw none on display. We asked an associate and were told that he could place the order on the Kiosk and we'd be able to pick it up in the store in a couple of days. We purchased the laptop. Then two days later we receive an email saying that our order has been cancelled because the item has "sold out." We called the store where we purchased the notebook &... Read more

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On Sunday July 31, 2016, I summited a print job that was pretty straight forward for about $56. The next day on Monday afternoon i arrived at the store and it hadn't been processed yet so i gave them my number hoping that i would get a call form them soon about my order. I didn't hear about anything until Wednesday when i got an email saying it was ready for pick up. when i arrived again at the same store I was told that my file was marked as... Read more

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  • From mobile
  • Jul 31
  • #891890

I should read before stand by at this store I will never doing again and i will tell all my friends and family don't buy nothing in this store they are so agresive and dishonest I try the one on Harlem and on clark both have a terrible service if you don't want waste money, time and get mad don't use this store

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I submitted ALL REQUIRED INFORMATION on-line and received confirmation, but not rebate. Months later I received a post card that said something was wrong with the submission, but not WHAT. After several months of emails back and forth w Staples, I reached a human by phone (NOT "Easy" either) and he said that THEY had a computer problem and all I had to do was give them the info from the receipt, which I no longer had. "No problem: You can go... Read more

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Staples Canada Has The Worst, Customer No Service Ever!
1 of 3

The Staples Canada Head Office In Richmond Hill, Ontario Canada Will Not Help You And Is As Cheap And Selfish As Possible! Back on Sunday, July 24, 2016, I spent $452.70 of my hard earned money to buy my Very First Acer ES1-531-C6FQ Laptop which was purchased at Your Staples Canada Store # 15 Which Is Located At: 3150 Dufferin Street, Toronto, Ontario Canada M6A 2T1 (416) 785-5335. For Your Information: I have always been loyal to HP because of... Read more

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